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Will not open or uninstall 4.4.10.144 on windows 10


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Just now, whatome said:

We need the proper set of logs. You used an old tool.

To begin, Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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7 minutes ago, whatome said:

Here is the file.

First please disable Controlled Folder Access it seems to be an issue here.

Next.

Lets use the same support tool and do a clean uninstall and reinstall. Then restart the computer.

image.png.0f9048e4adca806a6e3dc140c5d54386.png

 

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

Edited by Porthos
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