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Malwarebytes for Windows does not launch on startup when enabled


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  • Root Admin

Hello @mike12831

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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While they review your logs, I see you have Fast Startup enabled.

Fast Startup has been know to cause issues with Malwarebytes. 
Please turn off fast startup in Windows. Then restart.
 
I would also recommend turning OFF Windows Security Center so that your Windows Defender can be active, this will help secure you computer better.

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Edited by Firefox
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