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[ RESOLVED ] Cant activate license with Installation token not found notice


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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
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  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
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  9. Please attach the file in your next reply.
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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

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10 minutes ago, Dipto said:

can someone help me?

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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7 minutes ago, Dipto said:

I see what the problem is.  The following entries must be removed from your HOSTS file:

Hosts File Blocks

Host data:    127.0.0.1 telemetry.malwarebytes.com
Host data:    127.0.0.1 keystone.mwbsys.com

Instructions on resetting your HOSTS file can be found in this Microsoft support article.

Please let us know if the issue is resolved or not.

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7 minutes ago, Dipto said:

thank you for the help. its working now

 

Glad it worked.

I suggest you do not try to get paid software for free in the future. It is one of the fastest ways to infect your computer.

Quote

Windows Defender:
================
Date: 2022-04-07 11:52:30
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Ymacco.AB2D&threatid=2147758023&enterprise=0
Name: Trojan:Win32/Ymacco.AB2D
Severity: Severe
Category: Trojan
Path: containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar; containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar->[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack\Crack\LicenseMalwareBytes.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: C:\Users\ACER\AppData\Local\Temp\mwb915A.tmp\FRSTEnglish.exe
Security intelligence Version: AV: 1.361.1467.0, AS: 1.361.1467.0, NIS: 1.361.1467.0
Engine Version: AM: 1.1.19000.8, NIS: 1.1.19000.8

Date: 2022-04-06 15:46:27
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/AutoKMS&threatid=2147685180&enterprise=0
Name: HackTool:Win32/AutoKMS
Severity: High
Category: Tool
Path: containerfile:_F:\Microsoft Office 2013\KMSAuto Net 2014.rar; containerfile:_F:\Microsoft Office 2013\KMSpico_9.1.3-Security Loose.zip; file:_F:\Microsoft Office 2013\KMSAuto Net 2014.rar->KMSAuto Net.exe; file:_F:\Microsoft Office 2013\KMSpico_9.1.3-Security Loose.zip->KMSpico_9.1.3-Security Loose/KMSpico 9.1.3.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: Unknown
Security intelligence Version: AV: 1.361.1416.0, AS: 1.361.1416.0, NIS: 1.361.1416.0
Engine Version: AM: 1.1.19000.8, NIS: 1.1.19000.8

Date: 2022-04-06 15:46:27
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Ymacco.AB2D&threatid=2147758023&enterprise=0
Name: Trojan:Win32/Ymacco.AB2D
Severity: Severe
Category: Trojan
Path: containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar; containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar->[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack\Crack\LicenseMalwareBytes.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: Unknown
Security intelligence Version: AV: 1.361.1416.0, AS: 1.361.1416.0, NIS: 1.361.1416.0
Engine Version: AM: 1.1.19000.8, NIS: 1.1.19000.8

 

 

 

Edited by Porthos
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