[ RESOLVED ] Cant activate license with Installation token not found notice

[Dipto]

Hello I'm just recently bought license key for MB but when I gonna activate it I got notice like this

 

 

can someone help me?

Thank You

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
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If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

10 minutes ago, Dipto said:

can someone help me?

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[Dipto]

here

mbst-grab-results.zip

[Porthos]

7 minutes ago, Dipto said:

here

mbst-grab-results.zip 4.5 MB · 0 downloads

I see what the problem is.  The following entries must be removed from your HOSTS file:

Hosts File Blocks

Host data:    127.0.0.1 telemetry.malwarebytes.com
Host data:    127.0.0.1 keystone.mwbsys.com

Instructions on resetting your HOSTS file can be found in this Microsoft support article.

Please let us know if the issue is resolved or not.

[Dipto]

thank you for the help. its working now

[Porthos]

7 minutes ago, Dipto said:

thank you for the help. its working now

 

Glad it worked.

I suggest you do not try to get paid software for free in the future. It is one of the fastest ways to infect your computer.

Quote

Windows Defender:
================
Date: 2022-04-07 11:52:30
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Ymacco.AB2D&threatid=2147758023&enterprise=0
Name: Trojan:Win32/Ymacco.AB2D
Severity: Severe
Category: Trojan
Path: containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar; containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar->[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack\Crack\LicenseMalwareBytes.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: C:\Users\ACER\AppData\Local\Temp\mwb915A.tmp\FRSTEnglish.exe
Security intelligence Version: AV: 1.361.1467.0, AS: 1.361.1467.0, NIS: 1.361.1467.0
Engine Version: AM: 1.1.19000.8, NIS: 1.1.19000.8

Date: 2022-04-06 15:46:27
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/AutoKMS&threatid=2147685180&enterprise=0
Name: HackTool:Win32/AutoKMS
Severity: High
Category: Tool
Path: containerfile:_F:\Microsoft Office 2013\KMSAuto Net 2014.rar; containerfile:_F:\Microsoft Office 2013\KMSpico_9.1.3-Security Loose.zip; file:_F:\Microsoft Office 2013\KMSAuto Net 2014.rar->KMSAuto Net.exe; file:_F:\Microsoft Office 2013\KMSpico_9.1.3-Security Loose.zip->KMSpico_9.1.3-Security Loose/KMSpico 9.1.3.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: Unknown
Security intelligence Version: AV: 1.361.1416.0, AS: 1.361.1416.0, NIS: 1.361.1416.0
Engine Version: AM: 1.1.19000.8, NIS: 1.1.19000.8

Date: 2022-04-06 15:46:27
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Ymacco.AB2D&threatid=2147758023&enterprise=0
Name: Trojan:Win32/Ymacco.AB2D
Severity: Severe
Category: Trojan
Path: containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar; containerfile:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082.rar->[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack.rar->Crack\LicenseMalwareBytes.exe; file:_C:\Users\ACER\Downloads\[gigapurbalingga.net]_MalwrbytsPrm42082\[gigapurbalingga.net]_MalwrbytsPrm42082\Crack\Crack\LicenseMalwareBytes.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: Unknown
Security intelligence Version: AV: 1.361.1416.0, AS: 1.361.1416.0, NIS: 1.361.1416.0
Engine Version: AM: 1.1.19000.8, NIS: 1.1.19000.8

 

 

 

Edited April 7, 2022 by Porthos

[Dipto]

yah i kinda realise it that its probably because of that 😅

 

thank u for ur kind answer and response, really appreciate it 

[Porthos]

Closing this topic as it's been resolved.