GoldHonda Posted April 7, 2022 ID:1510239 Share Posted April 7, 2022 Can you please check sagamorepub.com it a program my daughter uses to aid her with University. My daughter is dyslexic and requires this program hosted by sagamorepub.com. She has been using for more than a year. April 5/22 it starting getting blocked with a RTP (Trojan). Please help ASAP as he has test coming up. Thank you. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 4/6/22 Protection Event Time: 6:44 PM Log File: dba13d4a-b60b-11ec-be0e-086ac54a6b44.json -Software Information- Version: 4.5.7.186 Components Version: 1.0.1645 Update Package Version: 1.0.53329 License: Premium -System Information- OS: Windows 10 (Build 19043.1586) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files\Google\Chrome\Application\chrome.exe, Blocked, -1, -1, 0.0.0, , -Website Data- Category: Trojan Domain: sagamorepub.com IP Address: 67.227.175.97 Port: 443 Type: Outbound File: C:\Program Files\Google\Chrome\Application\chrome.exe (end) Link to post Share on other sites More sharing options...
GoldHonda Posted April 7, 2022 Author ID:1510240 Share Posted April 7, 2022 report to malware bytes April 6 2022.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 7, 2022 Root Admin ID:1510241 Share Posted April 7, 2022 Good evening @GoldHonda Please follow the directions from the following topic and let us know if that corrects the issue for you. Thank you Link to post Share on other sites More sharing options...
GoldHonda Posted April 7, 2022 Author ID:1510242 Share Posted April 7, 2022 I replied directly in error instead of within this thread. The above steps did not work. The company is sagamore publications see if you can click "Log in". It was working on Firefox now it is not. My daughter does not want to download Firefox as she has a test tomorrow. However, she requires for the test that U of A allows her to assist reading via Google chrome. Link to post Share on other sites More sharing options...
Porthos Posted April 7, 2022 ID:1510268 Share Posted April 7, 2022 3 hours ago, GoldHonda said: I replied directly in error instead of within this thread. The above steps did not work. The company is sagamore publications see if you can click "Log in". It was working on Firefox now it is not. My daughter does not want to download Firefox as she has a test tomorrow. However, she requires for the test that U of A allows her to assist reading via Google chrome. The site blocking was a False Positive. Link to post Share on other sites More sharing options...
GoldHonda Posted April 7, 2022 Author ID:1510284 Share Posted April 7, 2022 Fantastic support. Much appreciated, it worked. Link to post Share on other sites More sharing options...
GoldHonda Posted April 7, 2022 Author ID:1510288 Share Posted April 7, 2022 I replied to soon. The site is still getting blocked on my daughters laptop signed in to Google with her U of alberta account. Any ideas. Link to post Share on other sites More sharing options...
Solution Porthos Posted April 7, 2022 Solution ID:1510290 Share Posted April 7, 2022 (edited) 15 minutes ago, GoldHonda said: Any ideas. Clear the browser cache and restart the browser also Please clear your hubble cache by doing the following: Click on the Malwarebytes icon in the system tray Select "Quit Malwarebytes" Navigate to %PROGRAMDATA%\Malwarebytes\MBAMService Delete the file HubbleCache Open Malwarebytes Update Malwarebytes. Edited April 7, 2022 by Porthos Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 7, 2022 Root Admin ID:1510291 Share Posted April 7, 2022 Please have her update Malwarebytes. On the top right, click the small gear icon and then on the General tab click the Check for update button. That should update her computer with the same update and the block should stop Link to post Share on other sites More sharing options...
GoldHonda Posted April 7, 2022 Author ID:1510347 Share Posted April 7, 2022 I cleared the cache and the site was accessible. I appreciate you help. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 7, 2022 Root Admin ID:1510353 Share Posted April 7, 2022 You're quite welcome Here are some further recommendations Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 11, 2022 Root Admin ID:1510945 Share Posted April 11, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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