Jump to content

Recommended Posts

Hello everyone im back again the last time I got help it was amazing and fixed my problems but today I was messing with my razer synpase software and noticed that I had a new device called WD_BLACK and at first I ignored it becasue I have a WD ssd but then I got a reminder that I did in fact have a WD ssd but it wasnt black it was a WD blue ssd so I take a look at the device and it says that the razer software is being used from that ssd but i dont have any other ssd on my pc but the WD blue one so that makes me a little worried but then again it can be a glitch in the razer app confusing the wd black with the wd blue but I still dont trust it so I was wondering if I can get help getting to the root of the problem and to figure out if its something on my end or razers end.

P.s 

the razer software im talking about is razer synpase in the dashboard it has a little section called connected devices thats where the WD_Black pops up and I have already tried to google seach what it means but I cant seem to find a answer.

Link to post
Share on other sites

  • Root Admin

Not really sure if it's an issue or not @lokey_ but we'll need to get some logs to get started 

 

 

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

 

Thanks

 

 

Link to post
Share on other sites

  • Root Admin

Do  you have an Xbox or Sony Playstation that you've ever connected to the system?

You can see here that there are a lot of hardware related installations that are HIDDEN but that is often done on purpose as it's part of a bigger software package

 

image.png

 

 

Please download HWiNFO the Professional System Information and Diagnostics program.
HWiNFO Portable for Windows

Unzip the program to its own folder such as: C:\HWiNFO
Go to the new folder and locate the file C:\HWiNFO\HWiNFO64.exe and double-click to run it.
Click the RUN button.
Ignore the update, click close.
Click on Save Report and choose HTML and click Next, then Finish
By default, it will create a new report named COMPUTER.HTM in the same folder as the program. C:\HWiNFO
Please zip that file and attach it to your next reply

Thank you

Link to post
Share on other sites

Hello, no I dont remember connecting a console to my pc I do have a ps4 but I dont remember connecting it and the HWINFO gives me alot to downlaod from I tried installing the free download local (U.S) one but it doesnt work.

Link to post
Share on other sites

  • Root Admin

You have a few of the ENE Technologies items which is a manufacturer in Taiwan

http://www.ene.com.tw/index-en.php

image.png

 

And you can see that the WD_Black comes from them as well

 

WD_BLACK AN1500            1.0.14.0             ENE TECHNOLOGY INC.

 

More than likely part of the Motherboard or one or more chip sets that provide certain functionality - that may or may not even be used.

 

Link to post
Share on other sites

Thank you it probably is something to do with the Armoury crate software thats used with my motheroboard to control lights and stuff I did a little looking up and found that on a asus forum which is my motherboard brand thank you for helping me out.

Link to post
Share on other sites

  • Root Admin

Some of the old Xbox devices appear to have used a similar piece of hardware that potentially may have created WD device names, that's all. No big deal.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

Link to post
Share on other sites

Here is the log I had to run it again because I forgot to choose the delete now option but all is well thank you again.

p.s: This is off topic but do you have any VMs you recomend because I am going to start computer science class in my school and I want to be able to do homework and assigments from home so I dont have to use the slow laptops they provided us and have something better to work with at home.

kprm-20220407222123.txt

Link to post
Share on other sites

  • Root Admin

If you had Windows 10 Pro or Enterprise you could run Windows Hyper-V for free which as an excellent virtual machine.

You're running  Microsoft Windows 10 Home Version 21H2 19044.1620 (X64 - which does not support Hyper-V

 

The Hyper-V role can be enabled on these versions of Windows 10:

  • Windows 10 Enterprise
  • Windows 10 Pro
  • Windows 10 Education

The Hyper-V role cannot be installed on:

  • Windows 10 Home
  • Windows 10 Mobile
  • Windows 10 Mobile Enterprise

Windows 10 Home edition can be upgraded to Windows 10 Pro. To do so open up Settings > Update and Security > Activation. Here you can visit the store and purchase an upgrade.

https://docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/reference/hyper-v-requirements

 

Other FREE Solutions

 

VMware Workstation Player
https://www.vmware.com/products/workstation-player.html

VMware Workstation Player (Wikipedia)
https://en.wikipedia.org/wiki/VMware_Workstation_Player

Download VMware Workstation Player
https://customerconnect.vmware.com/en/downloads/info/slug/desktop_end_user_computing/vmware_workstation_player/16_0


How to Install VMware Workstation Player in Windows 10
https://www.youtube.com/watch?v=9QXXyG0hKtI

How to install windows 10 on VMware player
https://www.youtube.com/watch?v=QzTWB7S_zDM


Oracle VirtualBox
https://www.virtualbox.org/

Download VirtualBox
https://www.virtualbox.org/wiki/Downloads

VirtualBox (Wikipedia)
https://en.wikipedia.org/wiki/VirtualBox

Installing VirtualBox on windows 10
https://www.youtube.com/results?search_query=installing+virtualbox+on+windows+10+&sp=EgIIBQ%3D%3D

 

 

Myself I use the VMware Workstation Pro but that is not free and is expensive for most home users

 

 

Your log looks good and you should be all set now. Don't forget to make backups of your data.

Take care and stay safe out there and good luck in your studies

 

Link to post
Share on other sites

  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.