Jump to content

Private Internet Access blocked


Recommended Posts

I am also having this issue. I apologize, but am I correct that it appears the only response is to "get another VPN" or is there someone at MalwareBytes willing to help troubleshoot this issue for me? I am a loyal MalwareBytes customer from back when licenses were lifetime, and have referred many many people to MWB, but I am starting to get frustrated at this problem as it appears from my own googling and reviews from other threads in this forum that (i) this is a well-known issue and (ii) there doesn't seem to be any real solution.

Can someone kindly help?

  • Thanks 1
Link to post
Share on other sites

1 hour ago, Mookerific said:

is there someone at MalwareBytes willing to help troubleshoot this issue for me?

It is not the Malwarebytes program. Some VPN's are using blocked IP's for their connections that have been used to to preform web brute force and other web attacks and those IP's are blocked for that reason.  Malwarebytes web protection is protecting its users from attacks from those blocked IP's.

It is a good chance criminals are using the VPN's to attack others.

You can still use VPN and just turn of the notifications in Malwarebytes so you do not see the popups.

Other than having the blocked IP addresses so they can possibly be unblocked, there is not much Malwarebytes can do about the blocks.

image.png.a1b91b688d99546867d5c22d452194d2.png

 

 

Link to post
Share on other sites

  • 1 month later...

It would be really great if Malwarebytes could at least add a setting to segregate out IP warnings ("Website blocked due to malware" so we can disable only those tray popups without having to compromise every other notification. The solution to disable all warnings is a bit heavy-handed. This is a recurring problem and there are many dead-end threads on this forum without a practical solution that doesn't castrate Malwarebytes. I don't want to have to choose between turning off all notifications or abandoning either Malwarebytes or Private Internet Access.

Surely a slight addition to the notification filtering could provide a resolution that would make a lot of customers happy with minimal effort from MBAM's team?

Link to post
Share on other sites

  • Root Admin

Ignoring or blocking such alerts is not a good practice. I just helped someone recently and it sure looks like ignoring alerts is what helped allow their system to get attacked. Had they stayed on top of it and investigated the alerts they could have stopped things before it escalated.

I know it can be annoying and I believe they are adding at least some more granularity to this feature in a future version but we'll have to wait and see what they add.

Thank you

 

Link to post
Share on other sites

  • 3 weeks later...

Wow, I see this is still an ongoing issue, but why does this issue not happen with other AV products? I'm running Bit Defender and I never have issues with it flagging on PIA IPs.  Turning off notifications is a big no-no and I cannot believe someone would even recommend that. I guess I'll check back periodically, but until this issue is addressed and fixed I'll be turning off Malwarebytes and putting a pause on renewing. 

 

  • Like 1
Link to post
Share on other sites

  • Root Admin

I have no idea what Bitdefender does. We use many different methods and resources trying to locate and prevent sites that may potentially harm your system.

I'd recommend that you go ahead and submit for a refund now. We will not be lowering the protection for our customers simply because it sometimes flags IPs from PIA.

Consumer Support
https://support.malwarebytes.com/hc/en-us/requests/new

Thank you @RSJ69

  • Like 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.