Selt Posted April 1, 2022 ID:1509507 Share Posted April 1, 2022 Hello first sorry for the inconvenience as English is not my first language and thank you for help!. So I sent my notebook for assistance and asked to install windows 11 on it, which was done but it came with a windows activator and I only found out because I used malwarebytes, could you help me please? Thank you! Link to post Share on other sites More sharing options...
MKDB Posted April 1, 2022 ID:1509516 Share Posted April 1, 2022 Hello @Selt and My name is MKDB and I will assist you. Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. As English is not my native language, please do not use slang or idoms. It may be hard for me to understand. Step 1 Please download the Malwarebytes Support Tool (MBST). Run MBST. In the left navigation pane of MBST, click Advanced. In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine. A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply. Link to post Share on other sites More sharing options...
MKDB Posted April 4, 2022 ID:1509756 Share Posted April 4, 2022 Hi @Selt, do you still need help? If so, please follow my instructions and post the logfiles. Thank you. Link to post Share on other sites More sharing options...
Selt Posted April 4, 2022 Author ID:1509758 Share Posted April 4, 2022 Sorry for the delay in responding, I don't know if it was KMS or another virus erased my entire HD, curiously this happened while I was trying to remove the KMS, so I have to send it to another technician assistance sorry for the inconvenience and thank you very much for trying to help. Link to post Share on other sites More sharing options...
Selt Posted April 4, 2022 Author ID:1509759 Share Posted April 4, 2022 Sorry for the delay in responding, I don't know if it was KMS or another virus erased my entire HD, curiously this happened while I was trying to remove the KMS, so I have to send it to another technician assistance sorry for the inconvenience and thank you very much for trying to help. Link to post Share on other sites More sharing options...
MKDB Posted April 4, 2022 ID:1509760 Share Posted April 4, 2022 Thank you for your feedback @Selt. I wish you all the best! As this topic seems to be solved, I do not follow it any longer. Take care! If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection. Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 4, 2022 Root Admin ID:1509796 Share Posted April 4, 2022 Since this issue is resolved the topic will now be closed to prevent others from posting here. If you need assistance please start your own new topic and someone will be happy to assist you. Thanks Link to post Share on other sites More sharing options...
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