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Windows Defender blocks MBAMService.exe


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From today, when I start a scan with Malwarebytes ver 4.5.6. Windows Defender blocks the access to the memory at MBAMService.exe.

 

Image

It's in italian, but I hope you can understand.

What should I do?

 

I already tried to scan both with Malwarebytes and Windows Defender, and there are no other threats.

Edited by AdvancedSetup
Corrected font issue
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24 minutes ago, oojirozame said:

From today, when I start a scan with Malwarebytes ver 4.5.6. Windows Defender blocks the access to the memory at MBAMService.exe.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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11 minutes ago, oojirozame said:

excuse me, what is FRSTEnglish.exe??

It is part of the log collection process and you need to allow it when you gather the logs for me again.

Before you do that, please restart the computer first.

Quote

Pending Windows Update Reboot
========================================
A reboot is pending
Windows Update: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending

 

Edited by Porthos
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  • Root Admin
18 minutes ago, oojirozame said:

In this moment windows update is running (21%) installation. Should I wait before restart?

Yes, ALWAYS - Never and I mean Never force a restart during a Windows Update process. You might get lucky a few times but sooner or later you'll end up with a computer that will not boot and cannot easily be fixed without reinstalling Windows.

Always try to be patient and allow the process to complete on its own.

 

Edited by AdvancedSetup
Updated info
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2 hours ago, oojirozame said:

The FRST log did not complete.

Please allow the programs to run if blocked by your system.

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

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Just now, oojirozame said:

My Windows blocks this program.. is it safe?

 

20 minutes ago, Porthos said:

he FRST log did not complete.

Please allow the programs to run if blocked by your system.

Yes it is safe. It is the same thing you were worried about before.

5 hours ago, oojirozame said:

excuse me, what is FRSTEnglish.exe??

 

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13 minutes ago, oojirozame said:

this time should be fine, I disabled controlled folder access.

Controlled folder access is the issue.

From the log.

L'accesso controllato alle cartelle ha impedito a C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe di apportare modifiche alla memoria.
Ora rilevamento: 2022-04-01T13:28:26.621Z

Either keep it off or allow all of the Malwarebytes files.

image.thumb.png.8971df06fa22bc3f8158886dfdbe104a.png

Edited by Porthos
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