Jump to content

HP laptop freezing up

Recommended Posts

Hello and thank you for being here and helping.

So, I've had this HP laptop for a few years now.  It's a pretty good pc.  Good specs and have never had a problem with it until now.

Last night it froze up on me to where I had to press and hold the power button to shut it down and restart it.  It happened again this morning.

I am using it now to post here and it seems to be working ok at the moment.

I feel that I should mention that just before the first freeze happened I was on a project of transferring all of the data from a bunch of flash drives to this laptop in order to organize all of the data on them.  The first few sticks went ok but when I got to one of them I started to get errors about corrupted files or a corrupted file and then the drive would become "not recognized" by Windows anymore.  I have to wonder if that corrupted file had an effect on my laptop somehow.  Just a gut feeling; I could be wrong.

Anyway, I will attach the logs from the tools that I have run so far and would greatly appreciate it if you could check to see if you spot anything amiss.

If you need me to do anything to help you, just let me know.

Thank you very much.


mbam_scan_3_31_2022.txt FRST.txt Addition.txt AdwCleaner[S01].txt

Link to post
Share on other sites

  • Root Admin

You're running a little bit of an older version of Malwarebytes. Please open Settings, General and click on the Check for updates button.



Then go to Control Panel, Programs, Programs and Features and uninstall the following




Windows Defender says this is unwanted software. If it has not removed it, I would recommend you delete it.




I would recommend visiting the Support site for this computer and see if there are any BIOS or other Security updates.

Then, due to the age, it's highly unlikely any of these automated update tools from 2013 and 2016 are going to every find updates again and is simply wasting resources. I'd stop them from loading if it were my computer.



Are you still using an HP Deskjet 3510 printer on the system?



Please check for updates for all your browsers. If you've not been using the computer for a while then all of them will have critical updates available.


Please run the following fix.





Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.




Link to post
Share on other sites

  • Root Admin

Great, the log looks good. Let me have you run the following, please

Temporarily exit out of Malwarebytes before running this tool though.


SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt






Thank you



Link to post
Share on other sites

  • Root Admin

Please uninstall, update, or otherwise address the following as appropriate for your system


--------------------------- [ OtherUtilities ] ----------------------------

Microsoft 365 - en-us v.16.0.14931.20132 Warning! Download Update
How Install Office updates?

NVIDIA GeForce Experience v. Warning! Download Update

Evernote v. 5.8.13 v. Warning! Download Update

OpenOffice 4.1.10 v.4.110.9807 Warning! Download Update

------------------------------- [ Backup ] --------------------------------

Backup and Sync from Google v.3.57.4256.0809 Warning! This software is no longer supported. Please use Google Drive.

-------------------------- [ IMAndCollaborate ] ---------------------------

Zoom v.5.5.2 (12494.0204) Warning! Download Update


--------------------------- [ AdobeProduction ] ---------------------------

swMSM v. Warning! This software is no longer supported. Please uninstall it.

------------------------------- [ Browser ] -------------------------------

Mozilla Firefox (x64 en-US) v.98.0.2 Warning! Download Update


---------------------------- [ UnwantedApps ] -----------------------------

VdhCoApp 1.6.3 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.




Link to post
Share on other sites

  • Root Admin

Great, sounds good. Unless there is something else we should be done here now.



Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)


  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin


Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes


Link to post
Share on other sites

  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you



Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.