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Submitted files to VirusTotal are flagged as threats


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I am a developer for a call recording/call retrieval software development company, we recently just submitted our files to VirusTotal and noted that one was flagged as a threat by Malwarebytes AV:


Hash: ac16b3f7b88f4b0a6ee33dd04def2ce68768fee87d43da88017e98db468b1a7b

We are requesting this file be whitelisted, let us know if there is anything we can assist with.

Thank you!


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  • Staff

Thanks for reporting. I'm not seeing a detection when scanning locally. 

Our engine format and configuration in VirusTotal is different than our products' default configuration. In VirusTotal we use a command-line engine with more aggressive detection techniques and heuristics which might detect more than the commercial product. This is the norm with most if not all other antivirus vendors in VirusTotal.

If your customers are seeing a detection, please let us know.

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