Help remmoving possible malware

[lokey_]

Hi, recently ive been having issues with my pc but I had seemed to fix them with a windwos update and while I was in the procces of fixing my pc I downloaded stuff like scanners and stuff and I downloaded MBAR tool from Malwarebytes but im not sure if I downloaded from the wrong place I got it at Free Rootkit Scanner & Remover | Malwarebytes Anti Rookit that link and I would link the other tools used but cant remember them this was the last one I used so I cant remember the names and now I feel like I downloaded from the wrong places and im worried I might have malware and ive done scans with malwarebytes and windows defender already both full scans and they came out clean so I feel like I might be over reacting.

[AdvancedSetup]

Hello @lokey_

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[lokey_]

Here are the results.

Addition.txt FRST.txt Malwarebytes scan.txt

[AdvancedSetup]

Do you have the log from AdwCleaner?  Please attach. Thanks

 

Please go to Control Panel, Programs, Programs and Features and uninstall the following

Java 8 Update 221 (64-bit)

 

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[lokey_]

Here is the Adw log im not sure which one is the latest one but I put in these two that I found not sure which one is the recent one but ill run the other steps after posting this and the java stuff the people at best buy pre installed it not sure by but ill delete it anyways.

AdwCleaner[S01].txt AdwCleaner[S00].txt

[lokey_]

Im not sure if it worked because you said it should delete microsoft edge history but the history still apears but here is the fixlog.

Fixlog.txt

[AdvancedSetup]

The script did clean up Microsoft Edge, but it does not remove everything.

Please go ahead now and run the following

 

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

Thank you

 

[lokey_]

should i also click on show hidden files folders and drives?

 

[AdvancedSetup]

Yes, it will help you to locate the log  when ready

 

[lokey_]

I finished and found VirTool:Win32/DefenderTampering here is the log.

msert.log

[AdvancedSetup]

Yes, that is not a threat. Just a setting not set to default so Microsoft reset it.

How is the computer running now?

Are there any signs of an infection or other issues?

 

[AdvancedSetup]

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[lokey_]

I dont think the program is working

[AdvancedSetup]

Exit out of Malwarebytes from the task tray and try running it again.

 

[lokey_]

Here you go

SecurityCheck.txt

[lokey_]

Hello could you possibly tell me why malwarebytes wasnt letting the securitycheck run at first?

[AdvancedSetup]

There is some type of conflict. Many security programs often have conflicts with other programs and why one needs to temporarily disable to run them.

The log only came back with the following. Please uninstall that through the Control Panel

 

--------------------------- [ AdobeProduction ] ---------------------------

Adobe Shockwave Player 12.3 v.12.3.5.205 Warning! This software is no longer supported. Please uninstall it.

 

 

Then, let's go ahead and run one more antivirus scan to double-check your system.

 

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

Thanks

 

[lokey_]

I followed the first step but hit a road block with the second one should I disable malwarebytes becasue the software opens but it closes.

[AdvancedSetup]

Yes, please exit out of Malwarebytes again temporarily and disable Windows Defender real-time protection if it's enabled.

Then run the ESET scan

 

[lokey_]

I disabled realtime protection for windows defender but it still closes out.

[AdvancedSetup]

Okay, please restart the computer again and get me new logs from the Farbar program.

 

• FRST.txt
• Addition.txt

 

Thanks

 

[lokey_]

Here you go

Addition.txt FRST.txt

[lokey_]

I forgot to turn of my antivirus so I ran the scan again and I also forgot to put show hidden items and show all folders but this scan is a fresh one here you go.

Addition.txt FRST.txt

[AdvancedSetup]

Please temporarily turn off Controlled Folder Access - you have many programs that are failing due to that feature blocking them.

How to Enable or Disable Controlled Folder Access in Windows 10
https://www.tenforums.com/tutorials/113380-how-enable-disable-controlled-folder-access-windows-10-a.html

 

The idea of using Controlled Folder Access is good, but one has to stay on top of it and fine-tune it. Otherwise, it creates more problems than it resolves.

 

Once it is disabled then try to run ESET again

 

[lokey_]

So good news no malware was found so deos that mean im good to go?