JoeBobby Posted March 25, 2022 ID:1508571 Share Posted March 25, 2022 Hep me! Hep me! This: Keeps popping up every 50 seconds. Help me kill it, please. Thanks, Joe Link to post Share on other sites More sharing options...
MKDB Posted March 25, 2022 ID:1508584 Share Posted March 25, 2022 Hello @JoeBobby and My name is MKDB and I will assist you. Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. As English is not my native language, please do not use slang or idoms. It may be hard for me to understand. Step 1 If you already have Malwarebytes installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed or if you don't run the newest version yet, please download it from here and install it. Once the MBAM dashboard opens, click on Settings (gear icon). Click on Security tab and make sure that all four Scan options are enabled. Close Settings and click on the Scan button on the dashboard. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop. If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run. Step 2 Please download AdwCleaner and save it to your desktop. Double-click to run it. Accept the End User License Agreement. Click Scan Now. When finished, if items are found please click Next / Quarantine. Maybe your PC will be rebooted, AdwCleaner will be opened automatically. Click View Log File. AdwCleaner will open one log (AdwCleaner[Cxx].txt). Please attach the log to your next reply. Step 3 Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit Double-click to run it. When the tool opens, click Yes to disclaimer. Check the box in front of Shortcut.txt. Press the Scan button. FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run. Please attach these logfiles to your next reply. Link to post Share on other sites More sharing options...
JoeBobby Posted March 26, 2022 Author ID:1508608 Share Posted March 26, 2022 Thank you. We're having fun here. MWB Scan 1.txt AdwCleaner[C00] 02.txt FRST.txt Addition.txt Shortcut.txt Link to post Share on other sites More sharing options...
JoeBobby Posted March 26, 2022 Author ID:1508615 Share Posted March 26, 2022 This warning is strobing into the night. I'm shutting down for now. Thanks, Joe Link to post Share on other sites More sharing options...
MKDB Posted March 26, 2022 ID:1508629 Share Posted March 26, 2022 Thank you very much for your logfiles @JoeBobby. I'm preparing a fix now. Link to post Share on other sites More sharing options...
MKDB Posted March 26, 2022 ID:1508630 Share Posted March 26, 2022 (edited) We are going to remove some malware with FRST first (Step 1). After that, we do another scan to check your system (Step 2). There is probably no single-task / single procedure to attempt to do a cleanup of all that has infected this machine, so please be patient @JoeBobby. Step 1 Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\aeria\Downloads\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the Fix button only once and wait. Please be patient. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. Step 2 Run FRST again. Do not change any settings. Press the Scan button. FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run. Please attach these logfiles to your next reply. fixlist.txt Edited March 26, 2022 by MKDB Link to post Share on other sites More sharing options...
JoeBobby Posted March 26, 2022 Author ID:1508644 Share Posted March 26, 2022 MKDB, I hope they pay you a lot for this! Files as requested: FRST.txtAddition.txt Link to post Share on other sites More sharing options...
MKDB Posted March 26, 2022 ID:1508664 Share Posted March 26, 2022 Thank you very much for those logfiles @JoeBobby. It seems that you have attched FRST.txt twice, but fixlog.txt is missing. Can you attach this file for me, please? I need the logfile fixlog.txt from Step1. It is very important for further analysis and cleaning steps. Please send me this log file later so that we can continue working. Thank you! FYI: I'm helping here at Malwarebytes Forums and on a German forum on a voluntary basis. Link to post Share on other sites More sharing options...
JoeBobby Posted March 26, 2022 Author ID:1508667 Share Posted March 26, 2022 Fixlog.txt Link to post Share on other sites More sharing options...
JoeBobby Posted March 26, 2022 Author ID:1508669 Share Posted March 26, 2022 The Trojan has quit trying to get out every 50 seconds or so. But I want to finish cleaning whatever mess there is. I appreciate the help. It's gonna be hard to buy you a beer since you're in Deutchland. But I'm not sure that you would enjoy the swill we drink in the U.S., anyway. Thank you. Link to post Share on other sites More sharing options...
MKDB Posted March 26, 2022 ID:1508681 Share Posted March 26, 2022 Thanks again @JoeBobby. We have deleted most of the malware with the first fix. Now we are going to remove some orphans and check windows system files (Step 1). This may take some time (> 15 min), please be patient. Moreover, you should not run any other program during this step. After that, we do another check with MSS (Step 2). Also, this may take some hours, but it's worth doing it. I wouldn't say no to a good beer from the USA. 😄 Keep up the work, your doing great, really! 😉 Step 1 Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\aeria\Downloads\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the Fix button only once and wait. Please be patient. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. Step 2 The Microsoft Safety Scanner (MSS) is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft. Please let me know the results of this scan. Run a Full Scan. The log is named MSERT.log. The log will be at%SYSTEMROOT%\debug\msert.log which in most cases is C:\Windows\debug\msert.log Please attach that log with your next reply. fixlist.txt Link to post Share on other sites More sharing options...
JoeBobby Posted March 27, 2022 Author ID:1508831 Share Posted March 27, 2022 Fixlog.txt MS Safety Scan was still running after 25 hours. I began to type you an update, and it finished. Now searching for msert.log. msert.log Next? Thanks, Joe Link to post Share on other sites More sharing options...
JoeBobby Posted March 27, 2022 Author ID:1508832 Share Posted March 27, 2022 For your amusement: : Link to post Share on other sites More sharing options...
JoeBobby Posted March 28, 2022 Author ID:1508842 Share Posted March 28, 2022 I've been running Malewarebytes premium and Browser Guard. Do you recommend any more defensive software? (And I've fussed at the wife about clicking links.) Thanks, Joe Link to post Share on other sites More sharing options...
MKDB Posted March 28, 2022 ID:1508892 Share Posted March 28, 2022 Hi @JoeBobby, Thank you very much for your feedback. From your fixlog: Windows Resource Protection found corrupt files and successfully repaired them. That sound good! 🙂 25 hours... omg... I'm sorry for that. Thank you for your cooperation, we're done. Step 1 Right-Click on FRST64 and choose Rename. Rename FRST64 into Uninstall. Run Uninstall. FRST and it’s files/folders will be deleted. If the tool needs a restart, please make sure you let the system restarts normally. Some tips and suggestions Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security. Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Glad we could help. Link to post Share on other sites More sharing options...
Solution MKDB Posted March 30, 2022 Solution ID:1509197 Share Posted March 30, 2022 As this topic seems to be solved, I do not follow it any longer. Take care @JoeBobby. Link to post Share on other sites More sharing options...
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