Windows security center do not register malwarebytes premium

[bitGrinder]

Problem: Windows security center do not register malwarebytes, so it was, but disappear (i do not know when).

What I already have tried to do: recheck option in malwarebytes settings with restart, reinstall malwarebytes.

Also add logs to this message.

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

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Thanks in advance for your patience.

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[Porthos]

13 minutes ago, bitGrinder said:

Problem: Windows security center do not register malwarebytes, so it was, but disappear (i do not know when).

You are better protected the way it is now. Why do you wish to change it?

[bitGrinder]

On 3/23/2022 at 7:37 PM, Porthos said:

You are better protected the way it is now. Why do you wish to change it?

First - It's not the topic of this thread and second - win def interfere in my work, so please don't clog if you don't have any answer.incompetentcompletely incompetent

[Porthos]

1 hour ago, bitGrinder said:

if you don't have any answer.incompetentcompletely incompetent

First, I do not appreciate being called incompetent. My statement/question was relevant.

Next,

 I see you tried to reinstall but try it the following way

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

Edited March 30, 2022 by Porthos

[AdvancedSetup]

The computer is running a very old and compromised version of Java. I highly recommend that you uninstall it.

Java 8 Update 51 (64-bit)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [334896 2015-06-08] (Oracle America, Inc. -> Oracle Corporation)

Not sure that this software is actually in use or if it was used but Microsoft Windows Defender detected it. This is a tool designed to steal software from Microsoft. If Windows Defender did not remove it I recommend that you do delete it.

Name: HackTool:Win32/AutoKMS
Severity: High
Category: Tool
Path: file:_D:\Soft\AAct 3.8.3 Portable\AAct_x64.exe

Name: HackTool:MSIL/AutoKMS.I!MTB
Severity: High
Category: Tool
Path: file:_D:\Soft\AAct 3.8.3 Portable\AAct.exe

Name: HackTool:Win32/AutoKMS
Severity: High
Category: Tool
Path: file:_D:\Soft\AAct 3.8.3 Portable\AAct_x64.exe

This software is being listed to run but the file for it appears to be missing or a driver is preventing it from being seen
HKU\S-1-5-21-2821391536-2614325220-3908176269-1001\...\Run: [vidnotifier.exe] => C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\vidnotifier\vidnotifier.exe (No File)

It's running Xerox printer software from 2012? Not sure if you're really using or not but 10 year old software still running today is often not needed. Just checking.

HKLM\...\Windows x64\Print Processors\xrhr3apps: C:\Windows\System32\spool\prtprocs\x64\xrhr3apps.dll [33280 2012-03-15] (Xerox Corporation -> Xerox)
HKLM\...\Print\Monitors\Xerox WorkCentre 3045B Language Monitor: C:\WINDOWS\system32\xrhr3aLM.DLL [22528 2012-03-09] (Xerox Corporation -> )

There are scheduled tasks still for old software that appears to be missing. These tasks should be removed if the software is no longer there.

Task: {0279F3C7-5045-4830-9AEB-D8D3F1DB3093} - System32\Tasks\Microsoft_Hardware_Launch_itype_exe => C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe (No File)
Task: {03E0F572-261C-4356-83E8-D3B5939288FE} - System32\Tasks\Microsoft_Hardware_Launch_mousekeyboardcenter_exe => C:\Program Files\Microsoft Mouse and Keyboard Center\mousekeyboardcenter.exe (No File)
Task: {BB2D1606-37A9-4C5E-8C12-7AFFDE1A46A0} - System32\Tasks\Microsoft_Hardware_Launch_ipoint_exe => C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe (No File)

 

 

The computer is also having varying degrees of issues as reported in the Event Logs

System errors:
=============
Error: (03/23/2022 06:50:42 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9PLFNLNT3G5G-AppUp.IntelGraphicsExperience.

Error: (03/22/2022 09:14:18 AM) (Source: Netwtw08) (EventID: 5010) (User: )
Description: Intel(R) Wireless-AC 9560 160MHz : The network adapter has returned an invalid value to the driver.
5010 - Driver DBG_ASSERT - instead of BSOD

Error: (03/22/2022 09:14:18 AM) (Source: Netwtw08) (EventID: 5010) (User: )
Description: Intel(R) Wireless-AC 9560 160MHz : The network adapter has returned an invalid value to the driver.
5010 - Driver DBG_ASSERT - instead of BSOD

Error: (03/22/2022 09:14:18 AM) (Source: Netwtw08) (EventID: 5010) (User: )
Description: Intel(R) Wireless-AC 9560 160MHz : The network adapter has returned an invalid value to the driver.
5010 - Driver DBG_ASSERT - instead of BSOD

Error: (03/19/2022 03:55:37 AM) (Source: BugCheck) (EventID: 1001) (User: )
Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff940ac1cdc140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d0d5c5ea-caa4-45a9-beed-68e1cf3dc299.

Error: (03/19/2022 03:55:30 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 3:34:34 on ‎19.‎03.‎2022 was unexpected.

Error: (03/19/2022 02:04:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NMPJ99VJBWV-Microsoft.YourPhone.

Error: (03/17/2022 11:53:09 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Steam Client Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.