Im getting some issues with this "r.srvtrck.com" while browsing

[Lulavc]

Due to some filter on uBlock, it get blocked and i tried many things to remove but with no success. Since im a Premium subscriber of Malwarebytes, i came here to find a solution.

Even when i was trying to login into this forum the event happened. This is the msg uBlock send when it blocks the redirect. The filter list on uBlock who was able to block was  EasyList  • Peter Lowe’s Ad and tracking server list.

https://r.srvtrck.com/v1/redirect?api_key=2abdf02ec798b9a21321902f80ae56f0&site_id=9b8ce5388a1b421c99a799b79d666ff8&type=url&url=https%3A%2F%2Fmy.malwarebytes.com%2Fpt-BR%2Flogin

 

• sem parâmetros = https://r.srvtrck.com/v1/redirect
• api_key = 2abdf02ec798b9a21321902f80ae56f0
• site_id = 9b8ce5388a1b421c99a799b79d666ff8
• type = url
• url = https://my.malwarebytes.com/pt-BR/login

Anyway, i really need to get rid of this thing because im trying to finishing my thesis with a deadline not favorable for me and this r.srvtrck is turning into a pain in the *** for me.

 

Please help me.

 

 

[Maurice Naggar]

Hello. Which web browser were you using at that time ? Chrome ? or ?
If the machine is running Windows 10 or 11, could you use EDGE browser instead. To see if it makes a difference.

[Maurice Naggar]

@Lulavc I would like a report set for review.   This is a report only.

Please download MALWAREBYRES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

• Please attach  mbst-grab-results.zip    to your reply , like displayed here.

To send  ( upload)   attachments please click the "ADD Files"  link . Then browse to where your file is located and select it and click the Open button.

 

 

The set of data from the report will provide much needed information.

Please always attach reports as we go along. 

[Lulavc]

1 hour ago, Maurice Naggar said:

@Lulavc I would like a report set for review.   This is a report only.

Please download MALWAREBYRES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

• Please attach  mbst-grab-results.zip    to your reply , like displayed here.

To send  ( upload)   attachments please click the "ADD Files"  link . Then browse to where your file is located and select it and click the Open button.

 

 

The set of data from the report will provide much needed information.

Please always attach reports as we go along. 

 

done sir.  Thanks for helping me.

 

 

mbst-grab-results.zip

[Lulavc]

1 hour ago, Maurice Naggar said:

Hello. Which web browser were you using at that time ? Chrome ? or ?
If the machine is running Windows 10 or 11, could you use EDGE browser instead. To see if it makes a difference.

Im using Brave Browser.

Win 11 Insider Preview.

[Maurice Naggar]

I am reviewing the reports you provided. Please see about using EDGE browser insted ( at least for a while).  It may do better.

[Maurice Naggar]

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

 

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

[Maurice Naggar]

After you have finished the scan run with Adwcleaner like listed above ^ ^ ^
I did not see signs of malware in your reports. I also did not see mentions of "srvtrck(dot)com"

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. Next, a custom script to do  checks & some  cleanups.

We will use FRSTENGLISH.exe  on the Downloads folder to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  Lulavc  only / for this machine only.

 

This custom script has some specific things, plus some general aspect to help the system overall.  Hoping it will not exceed 60 minutes in execute time.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. .  It will rebuild the Winsock. 

NOTE-2: It will attempt to do 1 quick scan with Microsoft Defender antivirus.

NOTE-3: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. 

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome,  and Opera  & BRAVE caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

•  
• Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

• If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.
• Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt             <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads   folder.

RIGHT click on FRSTENGLISH.exe    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.

[Lulavc]

56 minutes ago, Maurice Naggar said:

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

 

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

Done.

AdwCleaner[S00].txt

[Lulavc]

50 minutes ago, Maurice Naggar said:

After you have finished the scan run with Adwcleaner like listed above ^ ^ ^
I did not see signs of malware in your reports. I also did not see mentions of "srvtrck(dot)com"

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. Next, a custom script to do  checks & some  cleanups.

We will use FRSTENGLISH.exe  on the Downloads folder to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  Lulavc  only / for this machine only.

 

This custom script has some specific things, plus some general aspect to help the system overall.  Hoping it will not exceed 60 minutes in execute time.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. .  It will rebuild the Winsock. 

NOTE-2: It will attempt to do 1 quick scan with Microsoft Defender antivirus.

NOTE-3: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. 

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome,  and Opera  & BRAVE caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

•  
• Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

• If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.
• Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt 10.31 kB · 1 download              <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads   folder.

RIGHT click on FRSTENGLISH.exe    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.

Also done.

Fixlog.txt

[Maurice Naggar]

Thank you. How is the situation at this point ? Is the original issue now gone away ?

[Lulavc]

Yes. Thank you very much. Didnt see that thing anymore.

[Maurice Naggar]

Very good ! 

I would recommend getting a readout report as to update status of some key apps.

• Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe

 

• and save the tool on the desktop.
• If Windows's  SmartScreen block that with a message-window, then
• Click on the MORE INFO spot and over-ride that and allow it to proceed.

                               This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

[Maurice Naggar]

Glad we could help.

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