NVDUNG Posted March 19, 2022 ID:1507756 Share Posted March 19, 2022 I have uninstalled Malwarebytes using mb-support-1.8.7.918 but after that my window defender does not seem to be enabled. When I tried to restart virus & threat protection the screen always stayed like this. Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 20, 2022 ID:1507781 Share Posted March 20, 2022 Hello @NVDUNG My name is Maurice. We will start with getting a couple of key reports to check a few bits of status information. This next is just a report to check on some Windows services Download Farbar's Service Scanner utility and Save to your Desktop. Right-Click on fss.exe and select Run As Administrator. Answer Yes to ok when prompted. If your firewall then puts out a prompt, again, allow it to run. Once FSS is on-screen, be sure the following items are check-marked: Internet Services Windows Firewall System Restore Security Center/Action Center Windows Update Windows Defender Other services Click on "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please attach that file. [ 2 ] I would recommend getting a readout report as to update status of some key apps. Download SecurityCheck by glax24 from here https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe and save the tool on the desktop. If Windows's SmartScreen block that with a message-window, then Click on the MORE INFO spot and over-ride that and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Stick with me. Link to post Share on other sites More sharing options...
Solution NVDUNG Posted March 20, 2022 Author Solution ID:1507815 Share Posted March 20, 2022 Thank you Maurice but I've managed to fix it after I read an old thread. Here is the link: https://forums.malwarebytes.com/topic/270450-windows-defender-doesnt-work-properly-after-fully-removing-malwarebytes/ It seems like I was missing some file on Window's security health service. After I reinstalled my OS everything was back to normal Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 20, 2022 ID:1507817 Share Posted March 20, 2022 Good morning. It seems situation is normal. Is there anything else ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 24, 2022 ID:1508274 Share Posted March 24, 2022 Delete mb-support-1.8.n.nnn.exe Delete mbst-grab-results.zip on the Desktop. You no longer need that tool. What follows is just a tools cleanup. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. You may attach that file to your next reply. (not compulsory) Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 24, 2022 ID:1508275 Share Posted March 24, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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