Groen Posted March 16, 2022 ID:1507305 Share Posted March 16, 2022 Hello! Could you please support me with the issue I'm having? Every now and then the CPU and Memory Usage goes really high and the CPU fans start hyperventilating due to CPU temperature going over 90° degrees. I'm not sure if it's related but also got the log details for exploit as follow: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 3/16/22 Protection Event Time: 9:39 PM Log File: 36359dd6-a569-11ec-bb73-d8bbc16e8fde.json -Software Information- Version: 4.5.6.180 Components Version: 1.0.1634 Update Package Version: 1.0.52438 License: Premium -System Information- OS: Windows 11 (Build 22000.556) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, explorer.exe, Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Windows Control Panel Protection Layer: Application Behavior Protection Protection Technique: Exploit Office WMI abuse blocked File Name: explorer.exe URL: (end) Thanks in advance! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 16, 2022 Root Admin ID:1507307 Share Posted March 16, 2022 Hello @Groen and We can look at why the exploit was triggered but if you're having these issues let's go ahead and take a look at your system and make sure it's not infected. I've moved your topic to the malware removal forum for now. Please run the following steps and post back the logs as an attachment when ready. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download. Spoiler Spoiler When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users. Example of Microsoft Edge blocking the download STEP 01 If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Double-click to run the program Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time Please attach the Additions.txt log to your reply as well. On your next reply, you should be attaching frst.txt and additions.txt to your post, every time. Thanks Link to post Share on other sites More sharing options...
Groen Posted March 16, 2022 Author ID:1507309 Share Posted March 16, 2022 Thanks for the quick reply! Follow attached the requested files. Please let me know if anything is missing. Threat Scan.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 16, 2022 Root Admin ID:1507310 Share Posted March 16, 2022 Do you have the AdwCleaner log? Link to post Share on other sites More sharing options...
Groen Posted March 16, 2022 Author ID:1507311 Share Posted March 16, 2022 Sorry, it was missing this one AdwCleaner[S00].txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 16, 2022 Root Admin ID:1507314 Share Posted March 16, 2022 This is a bit odd. You have multiple Scheduled Tasks that look like they're not being read correctly. Please open an elevated admin command prompt and type in or copy paste this to run a disk check and restart the computer ECHO Y|CHKDSK C: /F Then restart the computer and let the disk check run. After you get back into Windows please run a new scan with Farbar and attach back both new logs FRST.txt Addition.txt Thank you Link to post Share on other sites More sharing options...
Groen Posted March 16, 2022 Author ID:1507317 Share Posted March 16, 2022 How can I pass the command "y" to at least be checked on the next boot? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 17, 2022 Root Admin ID:1507321 Share Posted March 17, 2022 It's already set. Just restart the computer. Link to post Share on other sites More sharing options...
Groen Posted March 17, 2022 Author ID:1507324 Share Posted March 17, 2022 Oh my bad 😅. Follow the files. Thanks! Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 17, 2022 Root Admin ID:1507325 Share Posted March 17, 2022 Thank you, please run the following fix. Please download the attached fixlist.txt file and save it to C:\Users\dgroe\Downloads\NOTE. It's important that both files, Farbar, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run Farbar and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log in the C:\Users\dgroe\Downloads\ folder (Fixlog.txt) or wherever you ran Farbar from. Please attach FIXLOG.TXT on your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Groen Posted March 17, 2022 Author ID:1507328 Share Posted March 17, 2022 Thank you, follow fixlog. Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 17, 2022 Root Admin ID:1507329 Share Posted March 17, 2022 Thank you that looks good. Please exit out of Malwarebytes and run the following SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you Link to post Share on other sites More sharing options...
Groen Posted March 17, 2022 Author ID:1507346 Share Posted March 17, 2022 Done, thank you! SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 17, 2022 Root Admin ID:1507402 Share Posted March 17, 2022 Thank you for the log @Groen Please uninstall, update, or otherwise address the following as appropriate for your system. --------------------------- [ OtherUtilities ] ---------------------------- NVIDIA GeForce Experience 3.22.0.32 v.3.22.0.32 Warning! Download Update -------------------------- [ IMAndCollaborate ] --------------------------- Discord v.1.0.9003 Warning! Download Update ---------------------------- [ UnwantedApps ] ----------------------------- Driver Easy 5.7.0 v.5.7.0 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program. Then download and run this tool and have it look for and update any other programs found Patch My PC Home Updaterhttps://patchmypc.com/home-updater Then restart the computer and click on Start / Search and type in "Check for updates" and allow Windows to scan for and install any updates found. When all of that is done, please run the following to do a Clean Removal and reinstall of Malwarebytes Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Groen Posted March 17, 2022 Author ID:1507471 Share Posted March 17, 2022 Hello, giving you feedback from my side: On the 1st step of updating the drivers and removing the other app, right after the reboot there was the same spike of CPU, Memory causing hyperventilation, temperature very high. On 2nd step to clean remove and reinstall I'm getting the error as shown in attached file. Is it expected? Nevertheless, Malwarebytes was installed. Shall I go ahead and proceed to the next step? Quote After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you in advance. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 17, 2022 Root Admin ID:1507487 Share Posted March 17, 2022 Please use the following installer @Groen MB4 Offline Installerhttps://downloads.malwarebytes.com/file/mb4_offline Let me know if that installs and activates properly or not. Thanks Link to post Share on other sites More sharing options...
Groen Posted March 17, 2022 Author ID:1507494 Share Posted March 17, 2022 It worked, thank you. Follow attached the requested zip file mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 17, 2022 Root Admin ID:1507501 Share Posted March 17, 2022 Make sure you double-check and ensure that Google Chrome is fully cleaned up, and also that it is fully up to date. Then keep an eye out and let me know if the issue seems to be resolved now or not. Thanks Link to post Share on other sites More sharing options...
Groen Posted March 18, 2022 Author ID:1507566 Share Posted March 18, 2022 Hi, did all the steps above but at the end decided to uninstall Chrome and go ahead with Firefox as per your other post. So far no more issues, will let you know otherwise. Thank you for all the support! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 18, 2022 Root Admin ID:1507641 Share Posted March 18, 2022 You're quite welcome Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. Please attach that file to your next reply. (not compulsory) Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
Groen Posted March 19, 2022 Author ID:1507752 Share Posted March 19, 2022 Hello again, Sadly, the issue is back and happens every time I restart plus while doing random stuff. Most of the times I got on top of the Task Manager Antimalware Service Executable and Malwarebytes. Thank you in advance. Link to post Share on other sites More sharing options...
Groen Posted March 20, 2022 Author ID:1507760 Share Posted March 20, 2022 + just got two blue screens in a row. Could you please support once more? Thanks! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 20, 2022 Root Admin ID:1507789 Share Posted March 20, 2022 Let me get a new set of logs please. Please do the following so that we can get started and see what's going on. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions Download and launch Farbar Recovery Scan Tool Download the Farbar Recovery Scan Tool Do not click on any Ads. Locate the file you downloaded on your computer. Downloaded files are often saved to the Downloads folder. Double-click the downloaded file to run the Farbar Recovery Scan Tool. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC. Disable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? a. Click More info. b. Click Run anyway. When the User Account Control window appears, click Yes. To accept the Disclaimer of warranty, click Yes. Ensure only the boxes listed below are checked Registry Services Drivers Processes Internet One month Addition.txt Disable any Antivirus software you have installed ONLY if it stops software we may use from working. Please remember to re-enable any Antivirus software when we are finished running scans Click Scan. The scan may take a few minutes to complete. When the scan completes, Farbar Recovery Scan Tool shows two messages: Scan completed. FRST.txt is saved in the same directory FRST is located. Addition.txt is saved in the same directory FRST is located. Click OK to close each message window Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly Thanks Link to post Share on other sites More sharing options...
Groen Posted March 20, 2022 Author ID:1507797 Share Posted March 20, 2022 Here it is. Thank you. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 20, 2022 Root Admin ID:1507835 Share Posted March 20, 2022 Do you have this file? C:\WINDOWS\MEMORY.DMP Can you zip it and attach? Link to post Share on other sites More sharing options...
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