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Malware not removed by AdwCleaner 8.3.1


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My pc froze the other day and I ran a malwarebytes scan and it found nothing.  I ran a windows defender scan and it found nothing.  I ran an AdwCleaner scan and it found a chrome browser extension and quarantined it.  It closes my chrome browser so when I restart it and run the same scan, it finds it again.  Not sure what to do.  I downloaded the adwcleaner today (3/16/2022) from the chrome webstore.  Here's what the log says from the adwcleaner.  I disabled and removed all extensions previous to doing this and I also uninstalled and installed chrome again.  It didn't help.  Not sure what else do do. 

 


***** [ Chromium (and derivatives) ] *****

Deleted       mallpejgeafdahhflmliiahjdpgbegpk

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

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mbst_advanced_gather_logs.jpg

mbst_get_started.jpg

mbst_getting_logs.jpg

mbst_log_saved_desktop.jpg

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I followed the steps to turn off sync, cleared the sync data and ran the adwcleaner again with sync turned off, it said it removed it (but it doesn't show up in quarantine).  After that it shuts down chrome so I start it again and run the cleaner again and it finds it again.  

 

What can I do now?  Sync is still turned off and the cleaner keeps finding it.

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Sure.  This is what the log says:

 

# -------------------------------
# Malwarebytes AdwCleaner 8.3.1.0
# -------------------------------
# Build:    11-18-2021
# Database: 2022-03-15.3 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    03-16-2022
# Duration: 00:00:00
# OS:       Windows 10 Home
# Cleaned:  1
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

Deleted       mallpejgeafdahhflmliiahjdpgbegpk

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [3260 octets] - [25/06/2021 16:29:23]
AdwCleaner[C00].txt - [2385 octets] - [25/06/2021 16:29:23]
AdwCleaner[S01].txt - [2461 octets] - [25/06/2021 16:29:23]
AdwCleaner[S02].txt - [3085 octets] - [14/03/2022 09:45:51]
AdwCleaner[C02].txt - [1787 octets] - [14/03/2022 09:47:41]
AdwCleaner[S03].txt - [3179 octets] - [14/03/2022 09:48:13]
AdwCleaner[S04].txt - [3268 octets] - [16/03/2022 07:02:43]
AdwCleaner[C04].txt - [1970 octets] - [16/03/2022 07:03:19]
AdwCleaner[S05].txt - [3362 octets] - [16/03/2022 07:04:04]
AdwCleaner[S06].txt - [3451 octets] - [16/03/2022 07:13:18]
AdwCleaner[C06].txt - [2153 octets] - [16/03/2022 07:13:41]
AdwCleaner[S07].txt - [3573 octets] - [16/03/2022 07:14:15]
AdwCleaner[C07].txt - [2275 octets] - [16/03/2022 07:14:23]
AdwCleaner[S08].txt - [3695 octets] - [16/03/2022 08:48:19]
AdwCleaner[C08].txt - [2397 octets] - [16/03/2022 08:48:28]
AdwCleaner[S09].txt - [3817 octets] - [16/03/2022 08:48:53]
AdwCleaner[C09].txt - [2519 octets] - [16/03/2022 08:49:01]
AdwCleaner[S10].txt - [3939 octets] - [16/03/2022 08:51:33]
AdwCleaner[C10].txt - [2641 octets] - [16/03/2022 08:51:40]
AdwCleaner[S11].txt - [4033 octets] - [16/03/2022 08:51:59]
AdwCleaner[S12].txt - [4122 octets] - [16/03/2022 08:54:17]
AdwCleaner[C12].txt - [2824 octets] - [16/03/2022 08:54:56]
AdwCleaner[S13].txt - [4216 octets] - [16/03/2022 08:55:07]
AdwCleaner[S14].txt - [4305 octets] - [16/03/2022 08:55:49]
AdwCleaner[C14].txt - [3007 octets] - [16/03/2022 08:56:19]
AdwCleaner[S15].txt - [4427 octets] - [16/03/2022 08:57:32]
AdwCleaner[C15].txt - [3129 octets] - [16/03/2022 08:57:40]
AdwCleaner[S16].txt - [4549 octets] - [16/03/2022 08:59:11]
AdwCleaner[C16].txt - [3251 octets] - [16/03/2022 08:59:17]
AdwCleaner[S17].txt - [4643 octets] - [16/03/2022 08:59:38]
AdwCleaner[S18].txt - [4732 octets] - [16/03/2022 09:00:09]
AdwCleaner[C18].txt - [3434 octets] - [16/03/2022 09:00:17]
AdwCleaner[S19].txt - [4854 octets] - [16/03/2022 09:13:36]
AdwCleaner[C19].txt - [3556 octets] - [16/03/2022 09:13:43]
AdwCleaner[S20].txt - [4976 octets] - [16/03/2022 09:14:16]
AdwCleaner[C20].txt - [3678 octets] - [16/03/2022 09:15:35]
AdwCleaner[S21].txt - [5098 octets] - [16/03/2022 09:29:39]
AdwCleaner[C21].txt - [3800 octets] - [16/03/2022 09:29:45]
AdwCleaner[S22].txt - [5192 octets] - [16/03/2022 09:30:03]
AdwCleaner[S23].txt - [5281 octets] - [16/03/2022 09:30:37]
AdwCleaner[C23].txt - [3983 octets] - [16/03/2022 09:30:45]
AdwCleaner[S24].txt - [5403 octets] - [16/03/2022 09:32:29]
AdwCleaner[S25].txt - [5464 octets] - [16/03/2022 09:58:59]
AdwCleaner[C25].txt - [4166 octets] - [16/03/2022 09:59:23]
AdwCleaner[S26].txt - [5586 octets] - [16/03/2022 10:00:07]
AdwCleaner[C26].txt - [4288 octets] - [16/03/2022 10:00:33]
AdwCleaner[S27].txt - [5708 octets] - [16/03/2022 11:06:38]
AdwCleaner[C27].txt - [4410 octets] - [16/03/2022 11:08:58]
AdwCleaner[S28].txt - [5802 octets] - [16/03/2022 11:09:14]
AdwCleaner[S29].txt - [5863 octets] - [16/03/2022 11:09:28]
AdwCleaner[S30].txt - [5952 octets] - [16/03/2022 11:09:49]
AdwCleaner[C30].txt - [4654 octets] - [16/03/2022 11:09:58]
AdwCleaner[S31].txt - [6074 octets] - [16/03/2022 11:14:54]
AdwCleaner[C31].txt - [4776 octets] - [16/03/2022 11:15:02]
AdwCleaner[S32].txt - [6168 octets] - [16/03/2022 11:15:23]
AdwCleaner[S33].txt - [6257 octets] - [16/03/2022 11:15:40]
AdwCleaner[S34].txt - [6318 octets] - [16/03/2022 12:47:36]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C34].txt ##########
 

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Here's the scan report from the same time period.  I guess there are two logs generated at the same time.  Not sure.

 

# -------------------------------
# Malwarebytes AdwCleaner 8.3.1.0
# -------------------------------
# Build:    11-18-2021
# Database: 2022-03-15.3 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    03-16-2022
# Duration: 00:00:04
# OS:       Windows 10 Home
# Scanned:  32024
# Detected: 15


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

PUP.Optional.MindSpark          mallpejgeafdahhflmliiahjdpgbegpk

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\AGENT 
Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\AUDIT 
Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SAREMEDIATION\PLUGIN 
Preinstalled.DellSupportAssistAgent   Folder   C:\Program Files\DELL\SUPPORTASSISTAGENT 
Preinstalled.DellSupportAssistAgent   Folder   C:\ProgramData\DELL\SAREMEDIATION\PLUGIN 
Preinstalled.DellSupportAssistAgent   Folder   C:\ProgramData\SUPPORTASSIST\CLIENT\TECHNICIANTOOLKIT 
Preinstalled.DellSupportAssistAgent   Folder   C:\Users\Jim\Documents\DELL\SUPPORTASSIST 
Preinstalled.DellSupportAssistAgent   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{98DE92CE-965D-4EED-BE65-36330B795E6C}  
Preinstalled.DellSupportAssistAgent   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{98DE92CE-965D-4EED-BE65-36330B795E6C}  
Preinstalled.DellSupportAssistAgent   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Dell SupportAssistAgent AutoUpdate 
Preinstalled.DellSupportAssistAgent   Task   C:\Windows\System32\Tasks\DELL SUPPORTASSISTAGENT AUTOUPDATE 
Preinstalled.DellUpdateforWindows10   Folder   C:\Program Files (x86)\DELL\UPDATESERVICE 
Preinstalled.DellUpdateforWindows10   Folder   C:\Program Files\DELL\UPDATE 
Preinstalled.DellUpdateforWindows10   Folder   C:\ProgramData\DELL\UPDATESERVICE 


AdwCleaner[S00].txt - [3260 octets] - [25/06/2021 16:29:23]
AdwCleaner[C00].txt - [2385 octets] - [25/06/2021 16:29:23]
AdwCleaner[S01].txt - [2461 octets] - [25/06/2021 16:29:23]
AdwCleaner[S02].txt - [3085 octets] - [14/03/2022 09:45:51]
AdwCleaner[C02].txt - [1787 octets] - [14/03/2022 09:47:41]
AdwCleaner[S03].txt - [3179 octets] - [14/03/2022 09:48:13]
AdwCleaner[S04].txt - [3268 octets] - [16/03/2022 07:02:43]
AdwCleaner[C04].txt - [1970 octets] - [16/03/2022 07:03:19]
AdwCleaner[S05].txt - [3362 octets] - [16/03/2022 07:04:04]
AdwCleaner[S06].txt - [3451 octets] - [16/03/2022 07:13:18]
AdwCleaner[C06].txt - [2153 octets] - [16/03/2022 07:13:41]
AdwCleaner[S07].txt - [3573 octets] - [16/03/2022 07:14:15]
AdwCleaner[C07].txt - [2275 octets] - [16/03/2022 07:14:23]
AdwCleaner[S08].txt - [3695 octets] - [16/03/2022 08:48:19]
AdwCleaner[C08].txt - [2397 octets] - [16/03/2022 08:48:28]
AdwCleaner[S09].txt - [3817 octets] - [16/03/2022 08:48:53]
AdwCleaner[C09].txt - [2519 octets] - [16/03/2022 08:49:01]
AdwCleaner[S10].txt - [3939 octets] - [16/03/2022 08:51:33]
AdwCleaner[C10].txt - [2641 octets] - [16/03/2022 08:51:40]
AdwCleaner[S11].txt - [4033 octets] - [16/03/2022 08:51:59]
AdwCleaner[S12].txt - [4122 octets] - [16/03/2022 08:54:17]
AdwCleaner[C12].txt - [2824 octets] - [16/03/2022 08:54:56]
AdwCleaner[S13].txt - [4216 octets] - [16/03/2022 08:55:07]
AdwCleaner[S14].txt - [4305 octets] - [16/03/2022 08:55:49]
AdwCleaner[C14].txt - [3007 octets] - [16/03/2022 08:56:19]
AdwCleaner[S15].txt - [4427 octets] - [16/03/2022 08:57:32]
AdwCleaner[C15].txt - [3129 octets] - [16/03/2022 08:57:40]
AdwCleaner[S16].txt - [4549 octets] - [16/03/2022 08:59:11]
AdwCleaner[C16].txt - [3251 octets] - [16/03/2022 08:59:17]
AdwCleaner[S17].txt - [4643 octets] - [16/03/2022 08:59:38]
AdwCleaner[S18].txt - [4732 octets] - [16/03/2022 09:00:09]
AdwCleaner[C18].txt - [3434 octets] - [16/03/2022 09:00:17]
AdwCleaner[S19].txt - [4854 octets] - [16/03/2022 09:13:36]
AdwCleaner[C19].txt - [3556 octets] - [16/03/2022 09:13:43]
AdwCleaner[S20].txt - [4976 octets] - [16/03/2022 09:14:16]
AdwCleaner[C20].txt - [3678 octets] - [16/03/2022 09:15:35]
AdwCleaner[S21].txt - [5098 octets] - [16/03/2022 09:29:39]
AdwCleaner[C21].txt - [3800 octets] - [16/03/2022 09:29:45]
AdwCleaner[S22].txt - [5192 octets] - [16/03/2022 09:30:03]
AdwCleaner[S23].txt - [5281 octets] - [16/03/2022 09:30:37]
AdwCleaner[C23].txt - [3983 octets] - [16/03/2022 09:30:45]
AdwCleaner[S24].txt - [5403 octets] - [16/03/2022 09:32:29]
AdwCleaner[S25].txt - [5464 octets] - [16/03/2022 09:58:59]
AdwCleaner[C25].txt - [4166 octets] - [16/03/2022 09:59:23]
AdwCleaner[S26].txt - [5586 octets] - [16/03/2022 10:00:07]
AdwCleaner[C26].txt - [4288 octets] - [16/03/2022 10:00:33]
AdwCleaner[S27].txt - [5708 octets] - [16/03/2022 11:06:38]
AdwCleaner[C27].txt - [4410 octets] - [16/03/2022 11:08:58]
AdwCleaner[S28].txt - [5802 octets] - [16/03/2022 11:09:14]
AdwCleaner[S29].txt - [5863 octets] - [16/03/2022 11:09:28]
AdwCleaner[S30].txt - [5952 octets] - [16/03/2022 11:09:49]
AdwCleaner[C30].txt - [4654 octets] - [16/03/2022 11:09:58]
AdwCleaner[S31].txt - [6074 octets] - [16/03/2022 11:14:54]
AdwCleaner[C31].txt - [4776 octets] - [16/03/2022 11:15:02]
AdwCleaner[S32].txt - [6168 octets] - [16/03/2022 11:15:23]
AdwCleaner[S33].txt - [6257 octets] - [16/03/2022 11:15:40]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S34].txt ##########

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  • Root Admin

Sorry for the delay and thank you for the logs. This is a valid detection and cleaning Google Chrome should have helped remove it but we'll go ahead and try some other tools to help us clean up the computer. @Jims13

 

 

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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ok.  I've done all the steps and I noticed a few things.

I've run the malwarebytes scan many times and it didn't find anything.  It didn't find anything this time either.  You didn't tell me whether to attach the cleaner or the scan log, so I attached both.

I've also ran the adwCleaner app, but this time, I chose to quarantine the dell support preinstalled apps that it found.  Previously, I never did that since Dell just recently installed them for me.  (I called them for support.)  This was the first time it actually quarantined the files and asked me to reboot, even though I've always asked that the chrome extension should be quarantined.  Sounds like a bug to me.

I also ran that last software and I've attached any logs I can think of attaching.

Thanks for the help.

Addition.txt AdwCleaner[C35].txt AdwCleaner[S35].txt FRST.txt malwarebytes scan result 2022-03-22 1052 am.txt

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  • Root Admin

It looks like you're probably a Developer for Java - just an FYI that running older versions of Java can put your computer at a higher risk for possible infection. Though in some cases one has to use older software in order to support older applications. Just pointing it out so that you can make a wise choice for yourself.

Java(TM) SE Development Kit 11.0.12 (64-bit)
Java(TM) SE Development Kit 17 (64-bit)
JetBrains Toolbox

 

The computer is also experiencing some faulting applications. We should probably at least do some generic clean up and then monitor to see if additional actions is required.

System errors:
=============
Error: (03/17/2022 12:43:01 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Dell SupportAssist Remediation service failed to start due to the following error:
The system cannot find the file specified.

Error: (03/17/2022 12:39:22 PM) (Source: RemoteAccess) (EventID: 20063) (User: )
Description: Remote Access Connection Manager failed to start because the Protocol engine [IKEv2] failed to initialize. The request is not supported.

Error: (03/17/2022 12:39:22 PM) (Source: RemoteAccess) (EventID: 20063) (User: )
Description: Remote Access Connection Manager failed to start because the Protocol engine [rasgreeng.dll] failed to initialize. The specified module could not be found.

Error: (03/17/2022 12:39:12 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The uhssvc service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (03/17/2022 12:39:12 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the uhssvc service to connect.

Error: (03/17/2022 12:39:11 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The shpamsvc service terminated with the following error:
Catastrophic failure

Error: (03/17/2022 12:38:31 PM) (Source: Application Popup) (EventID: 1060) (User: )
Description: \SystemRoot\SysWow64\Drivers\ISODisk.SYS

Error: (03/17/2022 11:12:00 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Dell SupportAssist Remediation service failed to start due to the following error:
The system cannot find the file specified.

 

If you're no longer using the Canon printer stuff from 2012 you might want to remove it

HKLM\...\Print\Monitors\Canon BJ FAX Language Monitor MX920 series: C:\Windows\system32\CNCALBL.DLL [303104 2012-09-21] (Microsoft Windows Hardware Compatibility Publisher -> CANON INC.)
HKLM\...\Print\Monitors\Canon BJ Language Monitor MX920 series: C:\Windows\system32\CNMLMBL.DLL [390656 2012-09-20] (Microsoft Windows Hardware Compatibility Publisher -> CANON INC.)

 

 

Would you like to run a General Clean up script?

 

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Yea, I can run a clean up script, but some of that stuff I need.  Yes, I do have a very old printer.  It works, so I don't replace it.  Plus I have a lot of ink for it.  I don't need the FAX part.  I don't have an analog line for it.

I need java 11 because it's compatible with the wintel hadoop spark program I use for training, since I'm in data engineering.  Is that a concern?  Maybe I could look into if a more modern version is supported for spark.  

I recently installed the support assist from dell.  Do you think that's a problem?  I see some files were removed from there.  It does seem to run ok, though.

Also, I had some services disabled for a while because I was concerned about being hacked and I don't really know that much about cybersecurity.  I recently enabled them so some of those messages might be about that.  Sorry.  

Thanks for the help.

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  • Root Admin

Nope, no harm in running the older stuff if you need it for work.

If all is working well for you at this time we can leave things as they are.

Probably best to make sure you have good solid backups of your system and data though in case something were to happen.

Backup Software
https://forums.malwarebytes.org/index.php?/topic/136226-backup-software

 

How is the computer running now?

Are there any other concerns with malware at this time?

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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