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Exploit Protection Affects Roboform in Chrome

FredGreco
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FredGreco

FredGreco

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I could not get my Roboform extension to work properly - the main issue was the option for showing the lower toolbar did not show up in its options. After process of elimination, I can say that  it definitely is the Exploit Protection in MB. When Exploit Protection is off, the Roboform extension in Chrome works fine and all options work. When it is Exploit Protection is on, the Roboform Chrome extension does not work. I tried excluding the whole folder and several files that Roboform support told me could be the problem, but that does not work. Is there something else I can do? Can this be fixed? It must be a pretty new problem, because I did not notice it before today. 

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

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Porthos

Porthos

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12 hours ago, FredGreco said:

I'm not sure where to find a log

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

image.png

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

image.png

 

If you click on the View option you should get something similar to the following with other options available.

 

image.png

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Porthos

Porthos

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5 minutes ago, FredGreco said:

Weird. There is no log. It is as if MB is blocking something but not considering it log worthy

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

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Porthos

Porthos

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Just now, FredGreco said:

Did that and the problem was not resolved. Still having problems if Exploit Protection for Chrome is turned on.

Lets get some logs please.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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Porthos

Porthos

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9 minutes ago, FredGreco said:

mbst-grab-results.zipHere it is.

Your computer is showing it needs to be restarted.

Also Bit Defender is known to have conflicts with Malwarebytes.

Also looks like your external is having issues as well.

Error: (03/16/2022 08:39:11 AM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

Quote

Pending File Rename Operations
========================================
C:\Users\Fred Greco\AppData\Local\Temp\df3f8583-6201-4a98-8479-38eb11ac7b17.tmp      
C:\Program Files\Google\Chrome                                                       
C:\Users\FREDGR~1\AppData\Local\Temp\{D8ACD132-3D1A-45FE-82B4-9ABBC793C35B}\setup.exe
C:\Program Files\Google\Chrome\Temp\scoped_dir39268_1183878910\old_chrome.exe        
C:\Program Files\Google\Chrome\Temp\scoped_dir39268_1183878910                       
C:\Program Files\Google\Chrome\Temp                                                  
C:\Windows\TEMP\{CC2220B7-2E49-4112-9D51-C31532A34105}\DPM_Setup64_3_10_0.exe        
C:\Program Files\Google\Chrome\Temp\scoped_dir9560_1371713552\old_chrome.exe         
C:\Program Files\Google\Chrome\Temp\scoped_dir9560_1371713552                        
C:\Program Files\Google\Chrome\Temp                                                  
C:\Users\FREDGR~1\AppData\Local\Temp\DEL55CD.tmp                                     
C:\Program Files\Malwarebytes         

 

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FredGreco

FredGreco

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1 hour ago, Porthos said:

Also after further review.

In whatever browser you use, turn off ALL other extensions temporally except RoboForm and try again. If it works then you have an extension conflict.

I have already done this on the advice of RF support. No conflicts between extensions. The only thing that causes the problem to go away/return is enabling MB exploit protection for Google Chrome. I'm not sure what you mean by "looks like your external is having issues as well." I did reboot the machine and ran the log gathering tool again (new results attached) to see if there is any difference. I know that MB and Bitdefender have some issues. But I have been using both for years now. And this problem just developed this week, so I wonder if there was a change in the MB exploit definitions?

mbst-grab-results.zip

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Porthos

Porthos

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2 minutes ago, FredGreco said:

I'm not sure what you mean by "looks like your external is having issues as well."

Error: (03/16/2022 08:39:11 AM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

3 minutes ago, FredGreco said:

But I have been using both for years now. And this problem just developed this week, so I wonder if there was a change in the MB exploit definitions?

Very possible. Things do change. I will ask @Arthi to look int this.

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FredGreco

FredGreco

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7 minutes ago, Porthos said:

Error: (03/16/2022 08:39:11 AM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Very possible. Things do change. I will ask @Arthi to look int this.

OK. Thanks. Let me know if anything comes up.

As for the harddisk, it looks like that is my external  hard drive, which seems to be working fine. Is there something I should check or do with it? It is a WD Passport HD.

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FredGreco

FredGreco

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On 3/16/2022 at 1:25 PM, Porthos said:

Error: (03/16/2022 08:39:11 AM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Very possible. Things do change. I will ask @Arthi to look int this.

Did @Arthi have any insight? RoboForm in Chrome is still not working with exploit protection on. Interestingly, RoboForm in Firefox is working fine, even with exploit protection on.

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FredGreco

FredGreco

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Hello,

 

RoboForm technical support replied to me. This what they said. Does it help solve the problem?

Quote

It takes Chrome to start RoboForm's process rf-chrome-nm-host.exe (so named native messaging host) to let RoboForm extension work in co-operation with RoboForm for Desktop that makes the lower toolbar available in Chrome.
The problem is that Chrome does not starts rf-chrome-nm-host.exe directly, it starts cmd.exe first, and the Exploit Protection option makes your security software treat cmd.exe started by the browser as a potential threat.
As the result, RoboForm's process cannot start, either, and adding RoboForm files in your security software white list cannot help as your antimalware does not ban RoboForm's process indeed, it bans cmd.exe.

Unlike Chrome, Firefox does not need cmd.exe, it starts RoboForm's process directly (please don't be confused with 'chrome' in the name of rf-chrome-nm-host.exe, this is intended for all browsers with RoboForm extension including Firefox).
This problem is not a RoboForm issue and cannot be fixed in RoboForm, neither we could explain why it takes to start cmd.exe first to run native messaging host for the browser (this would affect any extension that needs native messaging).

 

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