Jump to content

Windows 8.1 Media Centre Extender Crashing

Recommended Posts

Hi Guys,

Recently my Malware Bytes wanted to upgrade so I did. Until then my PC running Windows 8.1 has been working perfectly with Media Center Extenders that are Xbox 360s. Since the upgrade they no longer work and I can't get them to connect. I tried removing Media Center and the extenders and reinstalling them but no dice. I keep getting the following in the Event Logs:

Source: Media Center Extender

Event ID: 107

Error: An unauthorized window was detected while running Windows Media Center, 'Malwarebytes Tray Application', with file name 'C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe'.

It appears that when the Media Center Extender attempts to connect, Malware Bytes is trying to kick off the tray program and the extender is rejecting it causing the whole thing to not work. I saw a suggestion around a similar problem with Macafee. They suggested finding the user in the HKEY_User and checking the Run section under Software\Windows and delete and startup that was in the Run key. Unfortunately my units can't log in far enough to generate a profile on the PC to check.

I have tried adding multiple exceptions but it appears the program is trying to start itself automatically. Do you have any suggestions how I can get the Media Center Extender to stop trying to load that tray program on connecting again so everything can go back to the way it was?


Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Hello and Welcome @Thurmus
I'm sorry the software isn't working properly but we'll do our best to help.
To begin, please do the following so that we may take a closer look at your installation for troubleshooting:
NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply
Thank you
Link to post
Share on other sites

Thanks for the logs @Thurmus while we wait for someone on the team to review your logs, lets try a clean re-install to see if it will solve your issues.

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.
Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.
Please say NO and Close the X button on the top right for Privacy.
Link to post
Share on other sites

Hi Firefox,

After spending countless hours over three nights investigating this I found there was a recent Windows Update from Microsoft that broke Media Center. I had actually got the Media Center part working again but not the extenders. Others had managed to get the Media Center part working with some registry edits. I had removed Malware Bytes before I found this and it still didn't work.

Once I uninstalled the update I was able to get the extender working straight away. I then re-installed Malware Bytes and it is still working. I apologise for wasting your time but I did do extensive research before and after contacting you guys but the Event Logs were all leading me your way.

Thank you for your efforts.

  • Thanks 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.