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Windows 8.1 Media Centre Extender Crashing


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Hi Guys,

Recently my Malware Bytes wanted to upgrade so I did. Until then my PC running Windows 8.1 has been working perfectly with Media Center Extenders that are Xbox 360s. Since the upgrade they no longer work and I can't get them to connect. I tried removing Media Center and the extenders and reinstalling them but no dice. I keep getting the following in the Event Logs:

Source: Media Center Extender

Event ID: 107

Error: An unauthorized window was detected while running Windows Media Center, 'Malwarebytes Tray Application', with file name 'C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe'.

It appears that when the Media Center Extender attempts to connect, Malware Bytes is trying to kick off the tray program and the extender is rejecting it causing the whole thing to not work. I saw a suggestion around a similar problem with Macafee. They suggested finding the user in the HKEY_User and checking the Run section under Software\Windows and delete and startup that was in the Run key. Unfortunately my units can't log in far enough to generate a profile on the PC to check.

I have tried adding multiple exceptions but it appears the program is trying to start itself automatically. Do you have any suggestions how I can get the Media Center Extender to stop trying to load that tray program on connecting again so everything can go back to the way it was?

Thanks

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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Hello and Welcome @Thurmus
I'm sorry the software isn't working properly but we'll do our best to help.
To begin, please do the following so that we may take a closer look at your installation for troubleshooting:
NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply
Thank you
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Thanks for the logs @Thurmus while we wait for someone on the team to review your logs, lets try a clean re-install to see if it will solve your issues.

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.
Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.
Please say NO and Close the X button on the top right for Privacy.
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Hi Firefox,

After spending countless hours over three nights investigating this I found there was a recent Windows Update from Microsoft that broke Media Center. I had actually got the Media Center part working again but not the extenders. Others had managed to get the Media Center part working with some registry edits. I had removed Malware Bytes before I found this and it still didn't work.

Once I uninstalled the update I was able to get the extender working straight away. I then re-installed Malware Bytes and it is still working. I apologise for wasting your time but I did do extensive research before and after contacting you guys but the Event Logs were all leading me your way.

Thank you for your efforts.

  • Thanks 1
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