My Tool has a false positive

[grindalfgames]

First off it is almost impossible to post a message on these forums with your over sensitive forums AI

[grindalfgames]

I make games and tools that I sell on itch.io and a recent customer has said that my video game development tool has been flagged as Machinelearning anomalous.95%
 

[grindalfgames]

I sent him the steps to add an item to the allow list but he says he will not do that and that I should get the program whitelisted(so here I am) 
I will of course not be dropping a file here on a public forums but if you do actually want a copy of said program to test it against malwarebytes let me know.
sorry for the chopped up message, when I tried to post the whole thing the forums would not allow it.
 

[Spud]

Please do the following to report a false positive: 

 

 

Edited March 15, 2022 by Spud

[TwinHeadedEagle]

Hi,

We will need a sample to verify.

[grindalfgames]

@spud I do not use malwarebytes. It was a customer who reported the issue(Maybe I could get the customer to send me his log)
@twinHeadedEagle A sample is fine but I will not post a link on an open forum(Although I dont see anyone here wanting it)
Could I PM one of you a link?

 

[Porthos]

50 minutes ago, grindalfgames said:

Could I PM one of you a link?

If you zip and attach the actual tool, access to the samples in this section is restricted to authorized personnel only.

[grindalfgames]

well here you go.
I personally don't see how you can whitelist a small indie developer like me as I am not a registered company, I am just a lone dude on the internet. I actually only posted so I could cover all my bases and I could say that I tried but thanks for the help so far.
Here is the zip
 

 

Edited March 15, 2022 by shadowwar

[Porthos]

Here is the detection log for staff.

 

File: 1
MachineLearning/Anomalous.95%, C:\MALWARE TEST NO WD\PIXELCHARACTERMAKER1.2\PIXELCHARACTERMAKER1.2\PIXELCHARACTERMAKER.EXE, No Action By User, 0, 392687, 1.0.52391, , shuriken, , C856FA6FDEC6705F53A5B4AA8C419550, D34BA40C0B74D51108506EC6428549A7102E7F6D25538BCDED6470182515C3B0

[grindalfgames]

Something to note as well is that once a file is exported in png format the files H1.exe and H2.exe are triggered to convert the exported file into .png format(the language I used(Blitz3D) can only save as .bmp)
Of course nobody here has got that far because the tool does not even open. But I am just thinking that they might trigger as well seeing as how most antivirus programs trigger at a program activating another program.

[shadowwar]

This was auto whitelisted by the ai earlier today. Most file with an anomalous detection the ai will determine status within 24 hours of first scan. 

[grindalfgames]

wow thanks for this, you have been great :D