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Can't close PUP popup or choose always ignore


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I'd like to run Auslogics DiskDefrag but a MB pup window is stopping me. I've used DD for years and just upgraded to the latest version.  The older version never triggered malwarebytes. (Nor did it ever infect my system). The new version not only triggers MB but MB won't let me do anything but quarantine DD. Quarantine is blue, Ignore Once and Always Ignore are not active. If I click one the window vanishes for 15 seconds and reappears. I can't even dismiss the little window by clicking the X on the top right. The window slides down out of site for 15 seconds and slides back up.

I can turn off MB to run DD but I'd rather MB run the way it's supposed to, that is giving users the choice of which pups they want to block.

Is this a known bug or is there something I can do?

Thanks for any help.

 

 

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Please post the report showing the block @ellentk

 

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

image.png

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

image.png

 

If you click on the View option you should get something similar to the following with other options available.

 

image.png

 

 

 

 

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Thanks for your reply. Since I posted my question, it occurred to me that all I need to do is add the program to the exclude list.  I added the folder and the program launches with no problem.  Daniel Kahneman wrote a book called Thinking, Fast and Flow. It's pretty clear where I come out on that spectrum. 

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13 minutes ago, ellentk said:

it occurred to me that all I need to do is add the program to the exclude list.  I added the folder and the program launches with no problem. 

That is usually all that is needed.

Auslogics likes to bundle other software with the installers.

I hope this drive you are defragging is not a SSD.

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