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This foreign language popped up on my computer last night


Go to solution Solved by Maurice Naggar,

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Hello @Ogle  My name is Maurice. I will guide you, going forward. 

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on Scan Options & select  CUSTOM scan  & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.  

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on screen display.  The only things that count are the End result at the end of the run.
  • Again, any on-screen display about repeat 'infection' is not to be relied on.  Ignore those.
  • We only rely on the end result that is on the log-report-file.

 

This is likely to run for many hours   ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log  

the log will be at  

Windows\debug\msert.log

Please attach that log with your reply. We will do more later.

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msert.log


---------------------------------------------------------------------------------------
Microsoft Safety Scanner v1.359, (build 1.359.1916.0)
Started On Mon Mar 14 01:59:53 2022

Engine: 1.1.19000.8
Signatures: 1.359.1916.0
MpGear: 1.1.16330.1
Run Mode: Interactive Graphical Mode



This is all in the file, 

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I would like a report set for review.   This is a report only. Save the download file first. Then run it as described here.

Please download MALWAREBYRES MBST Support Tool

  • Once you start it click Advanced >>> then   Gather Logs
  •  Have patience till the run has finished.
  • Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

  • Please attach  mbst-grab-results.zip    to your reply
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Thank you very much. I noticed that the MB scan of today was flagging a couple of files under C:\windows\syswow64. Lets first do all that follows as the next steps.

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

  • Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Scroll down and lets be sure the line in SCAN OPTIONs for

"Scan for rootkits" is ON 👈   Click it to get it ON if it does not show a blue-color .

  • Now click on the GENERAL tab

Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

  • Next, the Malwarebytes scan.
  • Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

MB4_scan_tick_ALL.jpg.954dd31097351eba2c305a1321a445d6.jpg

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

MB4_scan_all_Quarantine2.jpg.99b8d9b73d90d347577ae0826ac406b1.jpg

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

There will be more to do. Stick with me, please.

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  • Solution

Bravo ! Your pc now has the latest release build of Malwarebytes for Windows. This last report indeed reports no malware.
There is one executable that has non-English ( oriental) characters associated to it, named CMS.exe
This following script will remove the entry that leads to its auto-starting with Windows. Hopefully this measure will then do away with the oddity you reported at the start (app preventing shutdown). By the way, that is a Windows notice when it runs into a running process that does not respond in time to a Shutdown process by Windows.
That kind of message display is not a malware indication by itself. So anyhow, hopefully that was the last of it.
>Next, a custom script to do  checks & selected  cleanups. 

We will use FRSTENGLISH.exe  on the Downloads folder to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  Ogle  only / for this machine only.

 

This custom script has some specific things, plus some general aspect to help the system overall.  Hoping it will not exceed 60 minutes in execute time.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. .  It will run the Windows DISM tool to check the system.  It will attempt a quick scan with Microsoft Defender. It will schedule a CHKDSK run at the next machine restart.

NOTE-2: As part of run it will remove the auto-start of CMS.exe

NOTE-3: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. 

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome,  and Opera  & BRAVE caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

  •  
  • Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

  • If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.
  • Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt               <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads    folder.


RIGHT click on FRSTENGLISH.exe    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

  • IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

  • on the FRST window:

Click the Fix button just once, and wait.

frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity. 

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Thank you. Glad to help here. That was a good run. There is no indication of malware currently present. Plus the Microsoft Defender antivirus is on in real-time & in good state. Hopefully now there is no more of that "odd character app" holding up shutdown for Windows.  Be sure you let me know how the system is at this point. For the time being, I am presuming all is well.

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You are welcome. Good to know. 

I would recommend getting a readout report as to update status of some key apps.

 

  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.

                               This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

When you report back, advise me about the situation today.  Sincerely,

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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