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Legitimate Site Falsely Being Blocked


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  • Solution

This is a known Browser Guard issue, that will be corrected by an upcoming hotfix. The site has been whitelisted.  Please allow 15-30 minutes for changes to take effect.


Sorry for the inconvenience.

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The site has been whitelisted, but is affected by a known Browser Guard issue.  Whitelisting will take effect in 15-30 minutes.  A hotfix is being tested, and will be released to all users as soon as it is successfully verified.  In the meantime, individual users can use one of two workarounds.

Workaround 1

  •     Click check for DB updates button
  •     Wait till BG is completely done updating (1-2 minutes)
  •     Open a new tab
  •     Navigate to the URL

Workaround 2

  •     Turn off SCAM PROTECTION for the affected website. This continues to protect the user while allowing the user to conduct business on the affected website.

Please be patient, and this will soon be resolved.

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