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[ RESOLVED ] How long does malwarebytes support take to respond to a ticket?

Sebastian09
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Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Sebastian09

Sebastian09

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5 minutes ago, Porthos said:

@Sebastian09

Anywhere from 3-7 weekdays. Did you create more than one ticket? What is the ticket number and when was it submitted?

3733118 It's the number of my ticket, I had no idea, I asked for it yesterday, it's only been about 15 hours, thanks for your help.
If I received the automatic message in my email, what I have to do now is wait, right?

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Sebastian09

Sebastian09

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7 minutes ago, Porthos said:

Yes

Thank you very much friend, but since we are also could you solve another question?
What I am requesting is a refund, and what I purchased is a premium service for a single PC, I understand that they have a 60-day guarantee, it only took 1 day.
Will they give me a refund? What requirements should I have?

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Porthos

Porthos

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4 minutes ago, Sebastian09 said:

Thank you very much friend, but since we are also could you solve another question?
What I am requesting is a refund, and what I purchased is a premium service for a single PC, I understand that they have a 60-day guarantee, it only took 1 day.
Will they give me a refund? What requirements should I have?

Support will take care of you.

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Grandma

Grandma

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Hi Sebastian,

From my experience with Malwarebytes, they are VERY responsive and ethical.  Sometimes reversing a payment takes a bit to get through the banks (depending upon how you've paid etc) but Malwarebytes will make it right.  From my researching and reading over 80 reviews, Malwarebytes is equally as speedy as Bit Defender and BETTER in all other aspects.   If you don't mind my asking, why are you requesting refund? 

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Sebastian09

Sebastian09

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8 minutes ago, Grandma said:

Hi Sebastian,

From my experience with Malwarebytes, they are VERY responsive and ethical.  Sometimes reversing a payment takes a bit to get through the banks (depending upon how you've paid etc) but Malwarebytes will make it right.  From my researching and reading over 80 reviews, Malwarebytes is equally as speedy as Bit Defender and BETTER in all other aspects.   If you don't mind my asking, why are you requesting refund? 

Due to an error with my son, he took my card without permission to buy the service, at first he told me that in the next year they would only charge me the first bill, I did not listen to him very well, and when he bought it with my card without I was with him, I received a notification in my bank app saying that they charged me for this year's bill, it is a compression error on the part of my son, and it is diverted with me, it is most likely that I will buy the service later, only that now we are in a tight budget, I am from Latin America and the situation is very hard.

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