I think i have a Trojan virus on my computer that took over my admin

[solonyryz]

So basically i am stupid and lowered my guard today and downloaded sketchy file my friend sent me and later i realised it might be virus, so i ran a windows defender scan and i couldn't see results because it says that something took over my admin privilages. I don't know what to do, let me know what can I do and I can send you some logs or something, I am not an expert. Please help me!!!

 

[Maurice Naggar]

Hello.      

My name is Maurice.  I will guide you.  Let me know what name you prefer to go by.

I will guide you along on looking for potential malware. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• ...things can go very wrong!
• Backup
• any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a USB-storage drive or flash/thumb drive
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Please stick with me until I give you the "all clear".

Your topic will be closed if you haven't replied within 4 days!
If I have not replied to your last post after 36 hours, please then send me a P M.

 

The first thing I need is to get a set of reports & logs.

 

That is the first step.  I will then review and use that to guide us along.

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

 [   2    ]

I would like a report set for review.   This is a report only.

Please download MALWAREBYRES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

• Please attach  mbst-grab-results.zip    to your reply , like displayed here.

To send  ( upload)   attachments please click the "ADD Files"  link . Then browse to where your file is located and select it and click the Open button.

 

 

The set of data from the report will provide much needed information.

Please always attach reports as we go along.

Cheers.

[Maurice Naggar]

Hello. Do you have any status news?

[solonyryz]

I do, i will attach the file you wanted me to attach in a minute when it will finish scanning - i have also found out that the virus says i cannot uninstall avast free antivirus which it installed by itself with virus so i don't think it's a good sign. Anyways I'll hook you up with logs in a minute!

[solonyryz]

mbst-grab-results.zipHope you will be able to help me :)

[Maurice Naggar]

• This pc does not have Malwarebytes for Windows installed. Please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.

[solonyryz]

malwarebytes logs.txt Hey! I scanned with malwarebytes, and it found 2 malwares, so i quarantined them as you said to and i attach log.

[Maurice Naggar]

Hello. Thank you. What were found & removed are classified as Adware.SpecialSearchOffer
One of those was in the Recycle bin.

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

 

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

[solonyryz]

adw cleaner log.txtI have quarantined one admalware and got logs which i attached you, should I delete this quarantined adware now?

[Maurice Naggar]

Leave it where it is, which is in Quarantine ....which is like permanent solitary jail. It is no longer a threat. I will have a new next procedure for you soon.

[Maurice Naggar]

I would suggest that you do this next scan. This is a known respected tool. It will scan for viruses as well as for potentially unwanted applications.   ( P U A  or  P U P ).

I would suggest a free scan with the ESET Online Scanner.  This will be another check for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started.

 

• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes
• When prompted for scan type, Click on Full scan

Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.

• Have patience. The entire process may take an hour or more. There is an initial update download.

There is a progress window display. You may step away from machine &. Let it be.

You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else.

• When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom).

Press Continue when all done.

You should decline the offer for “periodic scanning”.   ( if offered)

Please make sure you attach the log report.   

[solonyryz]

Thank you for your help! I ran this scan and it didn't show any malicious programms. I really appreciate your help.

[Maurice Naggar]

Hello. Next, a custom script to do  checks & some  cleanups. 

We will use FRSTENGLISH.exe  on the Downloads folder to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  Solonyryz  only / for this machine only.

 

This custom script has some specific things, plus some general aspect to help the system overall.  Hoping it will not exceed 60 minutes in execute time.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. .  It will run the Windows DISM tool to check the system.  It will rebuild the Winsock.  

NOTE-2: As part of run it will remove a few dead/ "no file" run-key auto startups. One is for "Reference 4 Systemwide.exe". one is for "SoundID Listen.exe".

NOTE-3: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. 

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome,  and Opera  & BRAVE caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

•  
• Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

• If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.
• Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt                <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads    folder.

RIGHT click on FRSTENGLISH.exe    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.  This here is not a one-shot-cure-all.  There will be more to do later.  

[Maurice Naggar]

Hello. I hope you are doing well. Have you any news as to pc status with my last suggestion ?

[Maurice Naggar]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks