Our website is blocked by the Browser Guard

[circulator]

Hi,

One of our customers told us that our website was found malicious and blocked by their Malwarebytes Browser Guard extension.

We are a registered business in Sweden. Our site is and has always been free from malware ever since we launched last year.

I don't know based on what the extension blocks our website.

As you can see, our website is clean: 

https://www.virustotal.com/gui/url/137d479c74cd9a04c59df490690f82082badbbaa10dfc54b83f6656432ca54da?nocache=1

https://transparencyreport.google.com/safe-browsing/search?url=circulate8.com&hl=en

 

I can't tell how discrediting it is to hear from a customer that their antivirus software blocked our site. 

Please remove the block immediately.

 

Kind regards,

Erol

 

 

[1PW]

Hello @circulator and

No Malwarebytes Browser Guard (MBG) block is evident for all variants of the circulate8.com domain or its IP 213.32.7.131 when tested a few minutes ago with Chrome & Firefox. Please have your customer reset their browser's MBG and restart their computer to clear their computer's cache.

If a MBG block is present, please have them forward a relevant screenshot.

Thank you.

@gonzo

Edited February 2, 2022 by 1PW

[circulator]

Here is the screenshot: 

 

[Porthos]

2 hours ago, circulator said:

Here is the screenshot: 

The site that is blocked is

 

-Website Data-
Category: RiskWare
Domain: cdn.kreezalid.com
IP Address: 37.187.119.2
Port: 443
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe

 

 

[TeMerc]

1 hour ago, Porthos said:

The site that is blocked is

 

-Website Data-
Category: RiskWare
Domain: cdn.kreezalid.com
IP Address: 37.187.119.2
Port: 443
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe

 

 

Hello- there was an old block on this P, which has been disabled. 

Removal should be reflected in the next database update going out in a few hours or so.