Is Malware blocking my work website?

[LADYP]

I've got a new computer and transfered my Malware license to it. Since I've done that, I'm unable to access my work's portal on their website.

I attach pics of what I get on screen.

I have removed all malware protection for this site but it hasn't made any difference.

Work IT department don't know what the issue is either.

The login details I am using haven't changed.

Is it anything to do with malware?

Can anyone give me some advice please?

Thank you

attachments.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
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[1PW]

Hello @LADYP and

To begin, please do the following so experts may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, please click ONLY Gather Logs. A status diagram displays the tool is Getting logs from your machine.
7. A zip file named mbst-grab-results.zip will be saved to your desktop, please attach that file within your next reply.

Even if a former Malwarebytes for Windows installation was properly removed, if all goes well, the above .zip archive will also contain very informative FRST troubleshooting logs.

Thank you.

Edited February 1, 2022 by 1PW

[AdvancedSetup]

When you have a moment @LADYP please upload the requested logs as posted by @1PW and we'll be happy to take a look and assist you.

If needed you can exit out of the program by right click on the Tray icon for Malwarebytes until we're able to assist  you.

Thank you