Solution dk7173457 Posted January 28, 2022 Solution ID:1499657 Share Posted January 28, 2022 Hi, Recently bought a 1 year subscription with MalwareBytes, and faced an issue while activating of license. I have also downloaded the Malwarebytes Support Tool and did 1. Gather Logs 2. Reinstallation through the software mbst-grab-results.zip Link to post Share on other sites More sharing options...
dk7173457 Posted January 28, 2022 Author ID:1499659 Share Posted January 28, 2022 14 minutes ago, dk7173457 said: Hi, Recently bought a 1 year subscription with MalwareBytes, and faced an issue while activating of license. I have also downloaded the Malwarebytes Support Tool and did 1. Gather Logs 2. Reinstallation through the software mbst-grab-results.zip 2.31 MB · 0 downloads Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 28, 2022 Root Admin ID:1499675 Share Posted January 28, 2022 Hello @dk7173457 Please go into Control Panel, Programs, Programs and Features and uninstall the following Bonjour Java 8 Update 171 Your DNS Servers: 192.168.0.1 Please consider changing your default DNS Server settings. Please choose one provider only DNS is what lets users connect to websites using domain names instead of IP addresses Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844 Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001 OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53 DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b The Ultimate Guide to Changing Your DNS Serverhttps://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ Here is a YouTube video on Changing DNS settings if needed Then run the following fix Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
dk7173457 Posted January 29, 2022 Author ID:1499746 Share Posted January 29, 2022 6 hours ago, AdvancedSetup said: Hello @dk7173457 Please go into Control Panel, Programs, Programs and Features and uninstall the following Bonjour Java 8 Update 171 Your DNS Servers: 192.168.0.1 Please consider changing your default DNS Server settings. Please choose one provider only DNS is what lets users connect to websites using domain names instead of IP addresses Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844 Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001 OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53 DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b The Ultimate Guide to Changing Your DNS Serverhttps://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ Here is a YouTube video on Changing DNS settings if needed Then run the following fix Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt 3.35 kB · 0 downloads Thanks Hello @AdvancedSetup First of all thanks for your help I try to modify Google Public DNS : IPv4 8.8.8.8 and 8.8.4.4 Then Malwarebytes successfully logged into account and import key but I need to restore DNS? Other Suggested Modifications , I haven't started setting Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2022 Root Admin ID:1499748 Share Posted January 29, 2022 (edited) It's up to you if you run the other options and cleanup. I would suggest you run them but again you do not have to. As for changing the DNS back. You certainly could, but I'd recommend keeping the Google Public DNS So is Malwarebytes Premium now activated for you? Thanks @dk7173457 Edited January 29, 2022 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
dk7173457 Posted January 29, 2022 Author ID:1499786 Share Posted January 29, 2022 9 hours ago, AdvancedSetup said: It's up to you if you run the other options and cleanup. I would suggest you run them but again you do not have to. As for changing the DNS back. You certainly could, but I'd recommend keeping the Google Public DNS So is Malwarebytes Premium now activated for you? Thanks @dk7173457 Hi @AdvancedSetup Malwarebytes Premium successfully executed. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2022 Root Admin ID:1499821 Share Posted January 29, 2022 Great. Glad to hear. I will go ahead then and close your topic and wish you well. Take care Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2022 Root Admin ID:1499822 Share Posted January 29, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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