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Run into this problem a few times a week. When logging into windows 11, Malwarebytes hangs & is stuck launching.

Faulting application name: mbamtray.exe, version: 4.0.0.1213, time stamp: 0x61dc568d
Faulting module name: Qt5Core.dll, version: 5.14.1.0, time stamp: 0x603971ce
Exception code: 0xc0000005
Fault offset: 0x0000000000231a0d
Faulting process id: 0x27c8
Faulting application start time: 0x01d813fec9777293
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
Report Id: 7a6a94bb-1e7f-45d1-b5bd-b7a57ad203d7
Faulting package full name: 
Faulting package-relative application ID: 

 

The program mbamtray.exe version 4.0.0.1213 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 27c8
 Start Time: 01d813fec9777293
 Termination Time: 6566
 Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
 Report Id: d05ae79e-5d62-47be-ba78-f70af04d3203
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Unknown

 

 

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
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Thanks in advance for your patience.

-The Malwarebytes Forum Team

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5 minutes ago, JackedNerd said:

When logging into windows 11, Malwarebytes hangs & is stuck launching.

I suggest turning off fast startup in Windows. Then restart.

https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/

After doing the above.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

 

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