whats wrong with microsoft safety scanner?

[decent_strawberry_34]

am  i the only person with this problem??

so i did a full scan in normal mode in windows 10 home and it didnt finish the full scan it detect 4 files but then it ended instead of completing the scan

i searced on google how to fix this and people said go to safe mode and do the scan

i went to safe mode did the full scan in safe mode and it did the same thing it found 4 files but then ended instead of completing i went to C:\Windows\debug and went to the log and it says

No infection found.
Failed to submit MAPS report: 0x80072742
Failed to Create Heartbeat Error task: 0x80070003
Failed to submit clean hearbeat MAPS report: 0x80072742
Failed to Create Heartbeat Error task: 0x80070003
Microsoft Safety Scanner Finished On Thu Jan 27 01:55:41 2022

this is the log from safe mode and it does the same thing for normal mode any help??

 

also the 4 infected files arent malware i think it says no infection found

[Maurice Naggar]

1 hour ago, decent_strawberry_34 said:

am  i the only person with this problem??

.....i went to C:\Windows\debug and went to the log and it says

No infection found.
Failed to submit MAPS report: 0x80072742
Failed to Create Heartbeat Error task: 0x80070003
Failed to submit clean hearbeat MAPS report: 0x80072742
Failed to Create Heartbeat Error task: 0x80070003
Microsoft Safety Scanner Finished On Thu Jan 27 01:55:41 2022

No, you are not the only one.

2. "No infection found" in the log IS the true result.

3. The on-screen readout is a quirk.  You have been advised repeatedly to not count on the on-screen display.  Instead only go by what the bottom lines are inside the Log itself.

4. The failed attempt to upload to Microsoft's Maps system can happen.  That is not something to fret over.

5, STOP using the MSERT tool already.  You have run it many, many times.  Stop

6. You can if you want post on the Microsoft Answers forum to see what their experts say.

https://answers.microsoft.com

7. Here is one such thread   https://docs.microsoft.com/en-us/answers/questions/326108/mar-1721-msert-detects-items-during-scan-but-at-en.html

 

Edited January 27, 2022 by Maurice Naggar

[Maurice Naggar]

What really counts, is the final screen like shown below, and the result inside of the MSERT log itself.

Results Summary:

----------------

No infection found.

 

Edited January 27, 2022 by AdvancedSetup
Corrected font issue

[decent_strawberry_34]

i know but it dosent finish its scan it ends when it in middle of scanning 

[Porthos]

You computer has been checked scrubbed and cleaned by 2 if the best people here.

If you put the following back on your computer, it does not surprise me you have issues.

Quote

• AVG AntiVirus FREE
• Emsisoft Anti-Malware
• HitmanPro 3.8
• SUPERAntiSpyware

If you are that worried about it, I would suggest you clean install Windows.

[Maurice Naggar]

It is NOT true to say that the scan did not finish.  It DID as evidenced by 2 realities.  a) it finished the MSERT.log  B) it posted entries in the log that say plainly "no infection found". 

Microsoft Safety Scanner Finished On Thu Jan 27 01:55:41 2022

No infection found.

 

Edited January 28, 2022 by Maurice Naggar

[AdvancedSetup]

As has been described before. The best way to ensure you have a good, safe, clean installation of Windows is to backup your current data and do a CLEAN install from USB thumb drive.

 

Greg Carmack - MVP 2010-2020 -Clean Install Windows 10
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

How to Create a Local Account While Setting Up Windows 10
https://www.howtogeek.com/442792/how-to-create-a-local-account-while-setting-up-windows-10/