MaxGas Posted January 26, 2022 ID:1499268 Share Posted January 26, 2022 Установил антивирус и после пройденного пробного периода купил ключ, после того как я ошибся в нем 1 раз, мне выдало ошибку: "Токен не найден". Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 26, 2022 Staff ID:1499269 Share Posted January 26, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted January 26, 2022 ID:1499270 Share Posted January 26, 2022 (edited) 6 minutes ago, MaxGas said: Установил антивирус и после пройденного пробного периода купил ключ, после того как я ошибся в нем 1 раз, мне выдало ошибку: "Токен не найден". Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Пожалуйста, сделайте следующее, чтобы мы могли более внимательно изучить вашу установку для устранения неполадок: ПРИМЕЧАНИЕ. Инструменты и полученная информация безопасны и не наносят вреда вашей конфиденциальности или вашему компьютеру. Пожалуйста, разрешите запуск программ, если они заблокированы вашей системой. • Загрузите средство поддержки Malwarebytes. • В папке «Загрузки» откройте файл mb-support-x.x.x.xxx.exe. • Во всплывающем окне «Контроль учетных записей» нажмите «Да», чтобы продолжить установку. • Запустите средство поддержки MBST. • На левой панели навигации средства поддержки Malwarebytes нажмите «Дополнительно». • В разделе «Дополнительные параметры» нажмите «Собрать журналы». Диаграмма состояния показывает, что инструмент получает журналы с вашего компьютера. • ZIP-файл с именем mbst-grab-results.zip будет сохранен на вашем рабочем столе. Загрузите этот файл при следующем ответе. Благодарность Edited January 26, 2022 by Porthos Link to post Share on other sites More sharing options...
MaxGas Posted January 26, 2022 Author ID:1499272 Share Posted January 26, 2022 10 minutes ago, MaxGas said: mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 26, 2022 ID:1499277 Share Posted January 26, 2022 @MaxGas У некоторых из вас журнал отсутствует. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Загрузите Farbar Recovery Scan Tool и сохраните его на рабочем столе. Примечание. Вам необходимо запустить версию, совместимую с вашей системой. Вы можете проверить здесь, если вы не уверены, является ли ваш компьютер 32-разрядным или 64-разрядным. • Дважды щелкните, чтобы запустить его. Когда инструмент откроется, нажмите «Да», чтобы отказаться от ответственности. • Нажмите кнопку Сканировать. • Будет создан журнал (FRST.txt) в том же каталоге, в котором запускается инструмент. Пожалуйста, прикрепите его к своему ответу. • При первом запуске инструмента также создается еще один журнал (Addition.txt). Пожалуйста, прикрепите его к своему ответу. Спасибо Link to post Share on other sites More sharing options...
MaxGas Posted January 26, 2022 Author ID:1499302 Share Posted January 26, 2022 Apologies for the delay FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 26, 2022 Root Admin ID:1499349 Share Posted January 26, 2022 Before we try too many things please do the following. Disable Proton VPN Change your DNS provider to Google Your DNS Servers: 192.168.1.1 Please consider changing your default DNS Server settings. Please choose one provider only DNS is what lets users connect to websites using domain names instead of IP addresses Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844 Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001 OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53 DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b The Ultimate Guide to Changing Your DNS Serverhttps://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ Here is a YouTube video on Changing DNS settings if needed Restore the Default Firewall settings for your Firewall https://www.c-sharpcorner.com/uploadfile/6cde20/restore-the-default-firewall-settings-in-windows-8/ Open an Elevated Admin command prompt and copy / paste the following into the command windows and press the Enter key reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f Then restart the computer and try to activate the program again with Proton VPN also disabled Once the program has been activated you can use Proton VPN again. Thanks @MaxGas Link to post Share on other sites More sharing options...
Solution MaxGas Posted January 28, 2022 Author Solution ID:1499619 Share Posted January 28, 2022 Thanks for the help, it was really about Proton VPN Peace be upon you 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 28, 2022 Root Admin ID:1499722 Share Posted January 28, 2022 Great, glad that you were able to resolve the issue. Take care and stay safe out there Cheers Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 28, 2022 Root Admin ID:1499723 Share Posted January 28, 2022 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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