BSODs due to web protection being turned on

[Maarty]

Hello

Just like many others here, I'm suffering from constant BSODs unless I turn off Web Protection in MB, which is really the main reason I got MB 4 years ago.

Ever since then, I've had MB and AVG run together without any issues, never a single BSOD caused by either program. But some time ago, I started experiencing BSODs that got more and more frequent over time to a point that I get multiple BSODs a day.

At first, this confused me since I hadn't installed anything new and I definitely didn't suspect MB to be the issue since it always worked fine. But after some digging and googling the BSOD stop codes like "ndu.sys" it became clear that it might be MB or AVG.

I've tested both and came to the conclusion that the problem is definitely MB while Web Protection is turned on.

I've done fresh installs of Windows on clean drives with all drivers updated and the newest versions of either Anti Virus, but alas. BSODs are still happening.

 

I'm a little desperate at this point. I've been a happy user of this program for many many years and always felt secure due to the Web Protection feature, but now that it's been turned off for so long, it almost feels pointless to continue paying for it.

 

Hope something some day can be fixed so it just stops causing BSODs all together..

I've done the support tool and other troubleshoot applications in the past and no one from this forum or customer support was ever able to help or resolve any issues. I just hope this gets fixed somehow, because it's definitely a problem on MB's end and not the user's end, as so many people have the same issue.

 

- Marty

[Malwarebytes]

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[Porthos]

@Maarty

You issue is probably using AVG with Malwarebytes. This was also mentioned to you back in July.

Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes AVG products.

We also asked you back then to do the following so please do this now.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

 

Edited January 26, 2022 by Porthos

[Maarty]

Apologies, I did indeed not reply last year because I got locked out of my account and asked for the same thing through another account, but now I'm back here and.. yes, it's a little confusing.

But to come back to the issue at hand, I don't think it's an issue with AVG necessarily. I really want it to be, because that would answer some questions, but after a few clean installs of Windows and after I only install MB, I continue to get BSODs as long as Web Protection is turned on.

AVG is installed right now, so I can't test and see if the last time it happened without AVG was caused by MB or if it was a random BSOD unrelated to either.

 

Anyway, I was about to attach the zip with the logs to this post, but I see in several .txt files that many applications that I use are listed and even that my full name is listed in multiple places. I'm not sure how I feel about the privacy thing you just mentioned.

[Porthos]

1 hour ago, Maarty said:

Anyway, I was about to attach the zip with the logs to this post, but I see in several .txt files that many applications that I use are listed and even that my full name is listed in multiple places. I'm not sure how I feel about the privacy thing you just mentioned.

In THIS section of the forum, Only authorized people can access the logs. They are not public.