9ja Posted January 25, 2022 ID:1499145 Share Posted January 25, 2022 i noticed my system was so slow in responding. the system prompt to turn on windows security services but the response was 'windows security cannot be started'. i check security center in service, it was missing. i tried to recover to earlier times, still the same. i don't know if a malware infected my system. window defender is active. this started happening on the 24th January 2022. how do i solved this Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 26, 2022 ID:1499160 Share Posted January 26, 2022 (edited) Hello. My name is Maurice. I will guide you. Those surely are about Microsoft Defender antivirus. I will guide you along on looking for potential malware. Lets keep these principles as we go along. Removing malware can be unpredictable ...things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a USB-storage drive or flash/thumb drive Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Only run the tools I guide you to. Do not run online games while case is on-going. Do not do any free-wheeling web-surfing. The removal of malware isn't instantaneous, please be patient. Please stick with me until I give you the "all clear". Your topic will be closed if you haven't replied within 4 days!If I have not replied to your last post after 36 hours, please then send me a P M. The first thing I need is to get a set of reports & logs from the Malwarebytes for Windows application. That is the first step. I will then review and use that to guide us along. Please set File Explorer to SHOW ALL folders, all files, including Hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html [ 2 ] I would like a report set for review. This is a report only. Please download MALWAREBYRES MBST Support Tool Once you start it click Advanced >>> then Gather Logs Have patience till the run has finished. Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop. Please attach mbst-grab-results.zip to your reply , like displayed here. To send ( upload) attachments please click the "ADD Files" link . Then browse to where your file is located and select it and click the Open button. The set of data from the report will provide much needed information. Please always attach reports as we go along. Cheers. Edited January 26, 2022 by AdvancedSetup Corrected font issue Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 5, 2022 ID:1500883 Share Posted February 5, 2022 Good morning. I hope you are doing well. Are you still needing help ? If yes, I need the reports from above post of 25 January. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 6, 2022 Root Admin ID:1501018 Share Posted February 6, 2022 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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