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malwarebytes is being quarantined even when it's in the Exclusions list


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utorrent pro is being quarantined even when it's in the Exclusions list.  I restore it from quarantine and as soon as I open a torrent file, it gets quarantined again. Often malwarebytes forces me to reboot, and when I do, utorrent has been deleted.  
My only solution thus far is to disable malwarebytes entirely.  Disabling web protection does not help.  I need malwarebytes to allow utorrent pro.  Please describe how I can make malwarebytes allow utorrent to run and open torrent files without being quarantined.

 

Thank you,

DrD

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  • Root Admin

Hello @dugdod and :welcome:

Let us get some logs please to see what's going on.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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10 minutes ago, dugdod said:

Here it is:

You need to exclude the following FOLDER C:\Users\doug\AppData\Roaming\uTorrent

And exclude the following FILE A:\Downloads\utweb_installer.exe

Then do the following.

To exclude these items you need to perform a scan (a Threat scan or Hyper scan should do) and then at the end when it shows the list of detection's, uncheck any item that you do not want removed and click Next.  When prompted on what to do with the remaining unchecked items, select Ignore Always and they will be added to your exclusions and will no longer be detected by future scans.

image.png.8f06a1823e5c708c9444c78874ffde64.png

image.png.f653641e498fada713877d2a0a8e4192.png

 

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Also keep in mind,

File sharing involves using technology that allows internet users to share files that are housed on their individual computers. Peer-to-peer (P2P) applications, such as those used to share music files, are some of the most common forms of file-sharing technology. However, P2P applications introduce security risks that may put your information or your computer in jeopardy.  Risks of File-Sharing Technology

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  • 3 months later...

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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