[ RESOLVED ] I've not gotten a response to my support ticket yet.

[stepheng891]

I'm sorry as I'm not sure if this is the right section for this. I understand that staffing support is difficult in these times, but My ticket has gone unanswered for over a week and I need this settled. I'm trying to figure out how my paypal was charged as I have no active subscription.

Please if someone could respond so I can get my money back.

My ticket # is 3710600

 

 

[AdvancedSetup]

Hello @stepheng891

Sorry to hear of your issues. I've sent a request to see if I can get someone to escalate this and get back to you soon.

Thank you for your patience.

 

[AdvancedSetup]

Hello @stepheng891 and good day.

Support has replied to your ticket. Please follow up with them.

Thank you again

 

[AdvancedSetup]

Closing this topic as it's been resolved.