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Windows Defender is prioritized over MBAM Premium.

hoover1979
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hoover1979

hoover1979

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Windows 10 21H2 no longer lists Malwarebytes as the primary security software.  As a result I am experiencing slowdowns on the OS thanks to defender on my laptop.  My desktop doesn't have this problem but it's in the shop with GPU issues. Due to nerve damage in my right side I use trainer programs to assist in singleplayer gaming and MBAM accepts most of them and allows me to add the false-positive to an exception.  Defender just wipes them and won't let me restore them.

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
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Porthos

Porthos

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Posted (edited)
8 minutes ago, hoover1979 said:

Windows 10 21H2 no longer lists Malwarebytes as the primary security software.  As a result I am experiencing slowdowns on the OS thanks to defender on my laptop.  My desktop doesn't have this problem but it's in the shop with GPU issues. Due to nerve damage in my right side I use trainer programs to assist in singleplayer gaming and MBAM accepts most of them and allows me to add the false-positive to an exception.  Defender just wipes them and won't let me restore them.

Using Malwarebytes and Defender this way will offer the best protection.

You can make exclusions in Defender for the Items Defender detects as well.

But if you insist. Turn this setting back on.

image.png.77f0fb50dbb87a9c4840d9706c096d53.png

Edited by Porthos
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Porthos

Porthos

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Posted
5 hours ago, hoover1979 said:

After rebooting Windows 10 is back to prioritizing Defender instead of MBAM premium.  The setting hasn't changed in MBAM and even after subsequent reboots it is prioritizing Defender.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

Restart once more after its done.

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Porthos

Porthos

Posted
Posted
1 hour ago, Alpharium said:

Have this same Issue even looking through the Win Defender settings Malwarebytes isn't even listed Like it doesn't detect it anymore, Ive turned that Windows Security Centre button on and off but no change even the support tool did nothing.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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Alpharium

Alpharium

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Posted
16 minutes ago, Porthos said:

Defender should be back on and you security center should look like below.

image.thumb.png.85b03652db6b4515f9c374932eb82e19.png

image.thumb.png.722f31e4cbc6fd29eb8922aa69854a9d.png

Well the thing is it did nothing Windows defender is still the same the thing its not detecting Malwarebytes at no matter if the button is on or off, periodic scanning doesn't kick in even if the button is on, It will always look like the bottom screenshot even when WSC register is on, Ive Repaired, Cleaned and Reinstalled and Windows Defender still doesn't go back to periodic scanning like it use too.

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Hello @Alpharium can you please run the following. I agree with @Porthos that if you're going to run Defender you might as well run it full time.

 

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

 

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