Ptmax Posted January 18, 2022 ID:1497966 Share Posted January 18, 2022 Hi, We noticed that we got flagged as positive for a Trojan, but we can guarantee it isn't as we've been using this server ( and the same URLs/Files) for years. https://block.malwarebytes.com/?lic=Licensed&cat=Trojan&lang=en&prod=MDAM-B&ver=4.5.0.152&cpv=1.0.1538&upv=1.0.49963&ldr=502&ip=5.79.67.155&url=golf.symftp.net Couldn't find any details / history about the scan report. Could you please let us know how to proceed to get the server unblocked? Link to post Share on other sites More sharing options...
Staff TeMerc Posted January 18, 2022 Staff ID:1497969 Share Posted January 18, 2022 21 minutes ago, Ptmax said: Hi, We noticed that we got flagged as positive for a Trojan, but we can guarantee it isn't as we've been using this server ( and the same URLs/Files) for years. https://block.malwarebytes.com/?lic=Licensed&cat=Trojan&lang=en&prod=MDAM-B&ver=4.5.0.152&cpv=1.0.1538&upv=1.0.49963&ldr=502&ip=5.79.67.155&url=golf.symftp.net Couldn't find any details / history about the scan report. Could you please let us know how to proceed to get the server unblocked? Please provide the domain and or IP blocked so we can investigate further Link to post Share on other sites More sharing options...
Ptmax Posted January 18, 2022 Author ID:1497976 Share Posted January 18, 2022 (edited) 1 hour ago, TeMerc said: Please provide the domain and or IP blocked so we can investigate further 5.79.67.155 golf.symftp.net Edited January 18, 2022 by TeMerc Added code Link to post Share on other sites More sharing options...
Staff TeMerc Posted January 18, 2022 Staff ID:1497996 Share Posted January 18, 2022 1 hour ago, Ptmax said: 5.79.67.155 Thanks- Got detection here on this url: VirusTotal - URL - 448d05d92f474a24ab14903f0812b40a46965f687620cef8f71e596042a0f7d9 File detection: VirusTotal - File - 5c92827467070b822244da0f26b4660aa3226324615346a28819b2a7316e8b44 Link to post Share on other sites More sharing options...
Ptmax Posted January 19, 2022 Author ID:1498095 Share Posted January 19, 2022 12 hours ago, TeMerc said: Thanks- Got detection here on this url: VirusTotal - URL - 448d05d92f474a24ab14903f0812b40a46965f687620cef8f71e596042a0f7d9 File detection: VirusTotal - File - 5c92827467070b822244da0f26b4660aa3226324615346a28819b2a7316e8b44 Thanks for the info. How would we go about getting the false-positive results removed, as the files are safe..? Link to post Share on other sites More sharing options...
Staff TeMerc Posted January 19, 2022 Staff ID:1498128 Share Posted January 19, 2022 8 hours ago, Ptmax said: Thanks for the info. How would we go about getting the false-positive results removed, as the files are safe..? You'll need to submit to each vendor for their re-analysis Link to post Share on other sites More sharing options...
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