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Activation code failing to arrive


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59 minutes ago, JoeFred said:

I changed my pw and then my email address and have gotten at least one email from MWB to the new address but I do not receive subsequent verification codes to it. Please advise.

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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Thanks, Firefox. I have checked. The situation continues to be that when attempting to login to my account, the new email address and pw appear to be accepted, and I am told that a verification code will be sent, but it never arrives. Initially I got the following message (due to my occasional use of a non-MWB VPN?), and since then I have not gotten any verification codes.

"To prevent unauthorized users from accessing your Malwarebytes account, we stopped the sign in attempt below:
Date: 2022-01-16
IP address:  ----
Location: United States, ---
If this was you, finish signing in to your account using the verification code below:
 
If this was not you, we suggest changing your password immediately as someone may be trying to access your account."
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Thanks, AdvancedSetup, but the MWB Support tool does not accept my email address (either one) + ticket number to access the ticket, so I can't provide the information you suggested. Also, I no longer have the PO number (I signed on to MWB over 7 years ago), but I do have my license ID and key. Any further help much appreciated.

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