spongy9698 Posted January 16, 2022 ID:1497672 Share Posted January 16, 2022 hi was wondering if someone can help me about a day ago i got a phishing email for runescape i panicked and copy and pasted the site from the email and it brought me to a fake login screen i realized it was fake closed it before i clicked on anything and did a malwarebytes scan and found nothing but im still scared it may have installed something on my computer like a keylogger or something AdwCleaner[S02].txt Malwarebytes.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2022 Root Admin ID:1497680 Share Posted January 16, 2022 Hello @spongy9698 Please go to Control Panel, Programs, Programs and Features and uninstall the following Java 8 Update 241 (64-bit) Please follow the directions from the following topic and clean up Google Chrome. Do similar to Microsoft Edge though the direction are different, but basically clean MS Edge too Then run the following scan Microsoft Safety Scanner Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well STEP 1 Please set File Explorer to SHOW ALL folders, all files, including hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html STEP 2 I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. Thank you Link to post Share on other sites More sharing options...
spongy9698 Posted January 16, 2022 Author ID:1497686 Share Posted January 16, 2022 attached the log msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2022 Root Admin ID:1497713 Share Posted January 16, 2022 Thank you for the log @spongy9698 Nothing found from that scan which is good. SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thank you Link to post Share on other sites More sharing options...
spongy9698 Posted January 16, 2022 Author ID:1497725 Share Posted January 16, 2022 SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2022 Root Admin ID:1497732 Share Posted January 16, 2022 Please uninstall, update, or otherwise address the following issues as appropriate for your system. --------------------------- [ OtherUtilities ] ---------------------------- Notepad++ (64-bit x64) v.8.1.9.2 Warning! Download Update NVIDIA GeForce Experience 3.23.0.74 v.3.23.0.74 Warning! Download Update ------------------------------ [ ArchAndFM ] ------------------------------ 7-Zip 19.00 (x64) v.19.00 Warning! Download Update Uninstall old version and install new one. TreeSize Free V4.4.2 v.4.4.2 Warning! Download Update ------------------------------- [ Imaging ] ------------------------------- paint.net v.4.2.12 Warning! Download Update -------------------------- [ IMAndCollaborate ] --------------------------- Discord v.0.0.309 Warning! Download Update -------------------------------- [ Media ] -------------------------------- VLC media player v.3.0.8 Warning! Download Update Spotify v.1.1.72.439.gc253025e Warning! Download Update ------------------------------- [ Browser ] ------------------------------- Mozilla Firefox (x64 en-US) v.95.0.2 Warning! Download Update Link to post Share on other sites More sharing options...
spongy9698 Posted January 16, 2022 Author ID:1497737 Share Posted January 16, 2022 i updated everything Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2022 Root Admin ID:1497740 Share Posted January 16, 2022 Great, please click on Start / Search and type in "Check for updates" and have Windows scan for and install any updates it finds. Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. Please attach that file to your next reply. (not compulsory) Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Install a content blocker for your browser. Malwarebytes Browser Guard (Free)Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
spongy9698 Posted January 16, 2022 Author ID:1497743 Share Posted January 16, 2022 i attached the log thank you for the help kprm-20220116173207.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2022 Root Admin ID:1497747 Share Posted January 16, 2022 All looks good. You're quite welcome for the help. Take care and stay safe out there. Cheers Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 6, 2022 Root Admin ID:1514374 Share Posted May 6, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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