menace7 Posted January 14, 2022 ID:1497525 Share Posted January 14, 2022 I have been receiving Exploit payload process blocked everytime I click on message in my outlook email. Why What is this how do I fix it? Below is the message from Malwarebytes: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 1/14/22 Protection Event Time: 12:09 PM Log File: 0a676240-7565-11ec-a18f-0c9d928ac5fb.json -Software Information- Version: 4.5.2.157 Components Version: 1.0.1562 Update Package Version: 1.0.49801 License: Premium -System Information- OS: Windows 10 (Build 19044.1466) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent - Exploit payload process blocked, C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\FLTLDR.EXE C:\Program Files (x86)\Common Files\Microsoft Shared\GRPHFLT\GIFIMP32.FLT, Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Outlook Protection Layer: Application Behavior Protection Protection Technique: Exploit payload process blocked File Name: C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\FLTLDR.EXE C:\Program Files (x86)\Common Files\Microsoft Shared\GRPHFLT\GIFIMP32.FLT URL: (end) Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 14, 2022 Staff ID:1497526 Share Posted January 14, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted January 14, 2022 ID:1497532 Share Posted January 14, 2022 22 minutes ago, menace7 said: What is this how do I fix it? Below is the message from Malwarebytes: Do you have the following setting enabled? Quote Link to post Share on other sites More sharing options...
Solution menace7 Posted January 17, 2022 Author Solution ID:1497833 Share Posted January 17, 2022 Yes I do have it set. I have recently turned it off. Having the same problems. It was worth a try. thanks menace7 Link to post Share on other sites More sharing options...
menace7 Posted January 17, 2022 Author ID:1497836 Share Posted January 17, 2022 I then re-booted PC. Everything is working great so far. So the turning off the penetration setting seems to have worked. Thank you very much. menace7 Link to post Share on other sites More sharing options...
Porthos Posted January 17, 2022 ID:1497839 Share Posted January 17, 2022 5 minutes ago, menace7 said: So the turning off the penetration setting seems to have worked. Turning on any of the non default settings can cause issues with Malwarebytes. The defaults are default for a reason. Link to post Share on other sites More sharing options...
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