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False positive "compromised" 92.204.218.140 jeangreenhowe.com


guitareth
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We are a website development company and we developed the website at https://www.jeangreenhowe.com/ (IP address: 92.204.218.140 ). We host it via a reseller hosting package with Tsohost.co.uk. It has not been updated for some weeks and was all working fine, but as of today my Malwarebytes Premium v 4.5.0 on my Windows 10 PC has started blocking it via my web browsers (Firefox and Chrome) saying it's blocked due to being "Compromised" - see attached screenshot. I also found I could not access the site via FTP for same reason. I disabled Malwarebytes and have checked the site files manually and cannot see any suspect files. I have also scanned the website using the following malware scanning websites and ALL of them report the site is clean (URL includes scan results in some cases):  

https://www.virustotal.com/gui/url/a887ba0168109267450b4e43d7e957eda8cc1c4d32b16c436481061aa988c380
https://sitecheck.sucuri.net/results/https/www.jeangreenhowe.com
https://securityscan.getastra.com/malware-scanner?site=https%3A%2F%2Fwww.jeangreenhowe.com%2F
https://www.siteguarding.com/
https://quttera.com/
https://scanner.pcrisk.com/

I therefore assume this is a false postive by Malwarebytes. Can you please therefore urgently updated your software to stop this site from being wrongly blocked.

Thanks

Gareth

jeangreenhowe.com_Malwarebytes_Compromised.jpg

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I just saw your response as I logged in to the forum today - as I was concerned that I had not as yet received any update. So I have two further comments:

  1. Why did I not receive an email alerting me to your response on Friday? I am following this topic and have received email notifications from malwarebytes to another recent issue I reported - so I don't understand why no email notification was issued for this one. And yes I have checked my spam filters/folders and there is no sign of any email notification from you.
     
  2. Your blunt response "The IP 92.204.218.140 is blocked for recent port scanning brute-force attacks" may be factual, but it is completely and utterly unhelpful to me as a non-technical person. I have to ask- what has caused that and what can I do to fix it  - or more specifically, what should I request that my hosting provider does to fix this?  Please respond ASAP, and please try in future to be more helpful in your responses.

Gareth

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