Does Malwarebytes use 2COCOM to process payments?

[bdbtbb]

I have had some fraudulent charges on one of my accounts, to a payee called 2COCOM, which seems to be a fraudulent payment processor. I am trying to track down how they got my money. My question might be better phrased as "Who does Malwarebytes use to process payments for their products please?"

[Malwarebytes]

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[Porthos]

1 hour ago, bdbtbb said:

I have had some fraudulent charges on one of my accounts, to a payee called 2COCOM, which seems to be a fraudulent payment processor. I am trying to track down how they got my money. My question might be better phrased as "Who does Malwarebytes use to process payments for their products please?"

Orders are processed by 2Checkout, authorized reseller and merchant of the products and services offered within this store. Avangate Inc dba 2Checkout | 11700 Great Oaks Way no. 210, Alpharetta, 30022, US

[bdbtbb]

They stole £150 from my account.

[Porthos]

2 minutes ago, bdbtbb said:

They stole £150 from my account.

https://www.2co.com/call-center-support.html

This is the contact number page for 2checkout. They can tell you what company the charge was for/to.

If you have already verified it is a charge for Malwarebytes products,

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[bdbtbb]

Thank you for that helpful info. Now I know that 2Checkout process payments for Malwarebytes, I am sure that there is an adequate explanation for the recurring payments on my card, as I have been using Malwarebytes for a few years now.

 

Thanks again for replying to my question.

[Porthos]

40 minutes ago, bdbtbb said:

, I am sure that there is an adequate explanation for the recurring payments on my card

Malwarebytes is a subscription and it is  auto charged yearly.

[Get45]

Malwarebytes is a steaming pile of crap. They took 43.19 from my credit card six months early with my consent. When I asked them to cancel my subscription and refund my money.

Subscription was cancel but the money was never refunded. After days of talks with Malwarebytes they keep stone walling me. It's a never ending circle of lies with this company.

[Get45]

without my consent

 

[Porthos]

53 minutes ago, Get45 said:

After days of talks with Malwarebytes they keep stone walling me. It's a never ending circle of lies with this company.

What is your support ticket number?

[Firefox]

56 minutes ago, Get45 said:

They took 43.19 from my credit card six months early with my consent.

We all have bad experiences, and most can be fixed one way or another, how about giving it some time to see if it can be resolved.... As already asked what is your ticket number?

With your statement above, it seems you gave them consent to use your credit card to purchase Malwarebytes, used it for six months and then want a refund? Most companies wont give you a refund past 30 days...

[AdvancedSetup]

Support replied on your ticket 3924009 and provided you with a full refund. The refund process takes about a week to show back up on your credit card.

2Checkout confirmed they had processed your refund. Just give it about a week or less and it should show as a credit on your card.

The issue is resolved so I will go ahead and close this topic now.