WhiteOakRacing Posted January 12, 2022 ID:1497239 Share Posted January 12, 2022 I found your reply to a user regarding this matter back in October 2021. Is this issue still under review - will it be fixed? ============== Open Malwarebytes, click the small gear on the top right and go to the Security tab. Scroll down to the bottom and click the Manage protected applications button Locate the Libre Office and uncheck it That should stop the block We're still reviewing a solution for this issue Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 12, 2022 Staff ID:1497240 Share Posted January 12, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted January 12, 2022 ID:1497242 Share Posted January 12, 2022 1 minute ago, WhiteOakRacing said: Is this issue still under review - will it be fixed? Do you have a current log showing the detection? Link to post Share on other sites More sharing options...
WhiteOakRacing Posted January 12, 2022 Author ID:1497243 Share Posted January 12, 2022 Not since I fixed it using the suggestion about disabling the protection However this is from the previous block Link to post Share on other sites More sharing options...
Porthos Posted January 12, 2022 ID:1497244 Share Posted January 12, 2022 1 minute ago, WhiteOakRacing said: Not since I fixed it using the suggestion about disabling the protection We would need you to reverse the block. Better yet, I suggest you do the following exactly and do a clean install of Malwarebytes and DO NOT change ANY default settings. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also. Once done it will attempt to reinstall both Malwarebytes and Privacy VPN. Please say no and close the X button on the top right for Privacy. If you are not subscribed to it. Link to post Share on other sites More sharing options...
WhiteOakRacing Posted January 13, 2022 Author ID:1497385 Share Posted January 13, 2022 Followed your instructions. Result same when tying to run Libre Office macro. Any other suggestions? Link to post Share on other sites More sharing options...
Porthos Posted January 13, 2022 ID:1497388 Share Posted January 13, 2022 15 minutes ago, WhiteOakRacing said: Any other suggestions? Disable just the following. Link to post Share on other sites More sharing options...
Porthos Posted January 13, 2022 ID:1497389 Share Posted January 13, 2022 16 minutes ago, WhiteOakRacing said: Any other suggestions? It would also help posting the actual logs instead of screenshots. Link to post Share on other sites More sharing options...
WhiteOakRacing Posted January 13, 2022 Author ID:1497390 Share Posted January 13, 2022 I see this - sorry for the screenshot. I seems to indicate that I should not be collecting Event Log Data Any other place to find logs or should I ignore this warning and try to duplicate the problem? Link to post Share on other sites More sharing options...
Porthos Posted January 13, 2022 ID:1497391 Share Posted January 13, 2022 2 minutes ago, WhiteOakRacing said: Any other place to find logs You can find Scan and Protection logs within the Malwarebytes 4 program in the following location RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged If you click on the View option you should get something similar to the following with other options available. Thank you Link to post Share on other sites More sharing options...
Porthos Posted January 13, 2022 ID:1497392 Share Posted January 13, 2022 (edited) While you are at it, Do the following and I will tag the developer. @Arthi Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Edited January 13, 2022 by Porthos Link to post Share on other sites More sharing options...
WhiteOakRacing Posted January 13, 2022 Author ID:1497398 Share Posted January 13, 2022 Thanks for the help - I'll certainly give all this a try next time I have the opportunity Link to post Share on other sites More sharing options...
Porthos Posted January 13, 2022 ID:1497400 Share Posted January 13, 2022 (edited) 7 minutes ago, WhiteOakRacing said: I'll certainly give all this a try next time I have the opportunity We will need the logs to correct the issue for you and any others with the same issue. Edited January 13, 2022 by Porthos Link to post Share on other sites More sharing options...
memzila Posted November 30, 2022 ID:1543826 Share Posted November 30, 2022 It looks like this issue still exist. When Libre Office want to check the OS, it triggers the block. Malwarebytes www.malwarebytes.com -Protokolldetails- Datum des Schutzereignisses: 30.11.22 Uhrzeit des Schutzereignisses: 13:46 Protokolldatei: fa689b86-70ac-11ed-a65f-ac220bc8c07c.json -Softwaredaten- Version: 4.5.18.226 Komponentenversion: 1.0.1823 Version des Aktualisierungspakets: 1.0.62886 Lizenz: Premium -Systemdaten- Betriebssystem: Windows 10 (Build 19045.2251) CPU: x64 Dateisystem: NTFS Benutzer: System -Einzelheiten zu Exploits- Datei: 0 (keine bösartigen Elemente erkannt) Exploit: 1 Exploit.OfficeSpawningBatchCommands, C:\WINDOWS\system32\cmd.exe \c ver, Blockiert, 0, 392684, 0.0.0, , -Exploit-Daten- Betroffene Anwendung: LibreOffice Schutzebene: Application Behavior Protection Schutzverfahren: Exploit Office spawning batch command blocked Dateiname: C:\WINDOWS\system32\cmd.exe \c ver URL: (end) Link to post Share on other sites More sharing options...
Porthos Posted November 30, 2022 ID:1543844 Share Posted November 30, 2022 2 hours ago, memzila said: It looks like this issue still exist. When Libre Office want to check the OS, it triggers the block. You need to uncheck the following in the advanced exploit settings. Link to post Share on other sites More sharing options...
memzila Posted December 1, 2022 ID:1544050 Share Posted December 1, 2022 Yes, i have read that above. I wanted just mentioning that the issue still exist. Probably this could be only excluded for libre office or only for the normal used commands in a future release. Link to post Share on other sites More sharing options...
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