FalsePositive for https://foodworks.online and https://app.foodworks.online

[Xyris]

Hi there,

We have been advised by our customers that Malwarebytes is blocking our website and webapp due to a "suspicious top level domain".

We are a legitimate company. You can look at our websites and our previous site (xyris.com.au) to verify.

Please advise the timeframe for this fix as our customers are being impacted by this false positive.

Let me know if you need any further information.

[Porthos]

6 minutes ago, Xyris said:

due to a "suspicious top level domain".

That is because the users have activated a non default setting in Malwarebytes Browser Guard.

Staff will add to the whitelist. I will move your post to the correct section.

[Xyris]

Hi Porthos,

Thanks for your speedy response.

Does your adding to the whitelist mean that our customers will not need to change settings on their end?

 

[Porthos]

7 minutes ago, Xyris said:

Does your adding to the whitelist mean that our customers will not need to change settings on their end?

When it is done yes. But your customers will have many more unwarranted blocks on other sites if they leave it on. That it why it is off by default.

[gonzo]

The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience.

Your customers will not need to jump through any hoops to get to your site.

[Xyris]

Thank you Gonzo. That's perfect.