fallerz71 Posted January 10, 2022 ID:1497008 Share Posted January 10, 2022 Yesterday I purchased the software and found many variants of pricing. I first seen it on their site for around $55, then after looking around the site seen it with a discount for $34, so I purchased the software for one user. About one hour later, the software has a window pop up and says you can purchase it for $23!! What exactly is going on?? I tried to phone and was on hold for 30 minutes then they said anyways, bye! Tried again and can't even wait for a rep. Malwarebytes pick a price and stick with it. It's not the money, it's the principle!! Unhappy on day 2... Link to post Share on other sites More sharing options...
fallerz71 Posted January 10, 2022 Author ID:1497012 Share Posted January 10, 2022 Should have posted screenshot... Link to post Share on other sites More sharing options...
Porthos Posted January 10, 2022 ID:1497018 Share Posted January 10, 2022 55 minutes ago, fallerz71 said: I tried to phone and was on hold for 30 minutes then they said anyways, bye! Malwarebytes does not have a phone number for consumers. 56 minutes ago, fallerz71 said: About one hour later, the software has a window pop up and says you can purchase it for $23!! If you did not activate the software after purchase the app can show a discounted purchase price at times. This is one issue only the support desk can address. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number. Link to post Share on other sites More sharing options...
fallerz71 Posted January 11, 2022 Author ID:1497022 Share Posted January 11, 2022 39 minutes ago, Porthos said: Malwarebytes does not have a phone number for consumers. If you did not activate the software after purchase the app can show a discounted purchase price at times. This is one issue only the support desk can address. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number. The software was activated at the time of the pop up window which came from the activated software, not a browser. Would you like to have the number? Do you think Malwarebytes would appreciate me posting it? I'm sure the billing department will be contacted directly for providing it. No I am not a troll. I am a consumer that values the word of doing business. Link to post Share on other sites More sharing options...
Porthos Posted January 11, 2022 ID:1497025 Share Posted January 11, 2022 27 minutes ago, fallerz71 said: Would you like to have the number? The phone number you called if Malwarebytes is not a consumer one. Malwarebytes ONLY has a number for business/corporate users of the business software. I would use the link I posted to create a support ticket and give them your screenshot and see if you can change to the lower price. Be aware the "special" prices are for the first year only. Renewals are at regular price. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 11, 2022 Root Admin ID:1497027 Share Posted January 11, 2022 User has already been assisted via private message. I will go ahead and close this topic now Link to post Share on other sites More sharing options...
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