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High disk usage

hushda

By hushda
in Resolved Malware Removal Logs

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hushda

hushda

Posted
Posted

Hi.

I have had this for a few months now and i am now fed up of it.

Everything pausing from a few seconds to upto a minute in some cases. Very frustrating it is. 

I did have a go myself at solving it as its a common problem on google.

But i am a complete newbie with computers and nearly lost everything on computer with deleting programs and turning window programs off.

So i come here for help please and let you experts do your thing.

 

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Porthos

Porthos

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Posted
17 minutes ago, hushda said:

So i come here for help please and let you experts do your thing.

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

Thanks

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Okay, please go to Control Panel, Programs, Programs and Features and uninstall the following please.

 

CCleaner (comptuer experts no longer recommend this program)
Windows Live Mesh ActiveX Control for Remote Connections (no longer supported, please uninstall, you have OneDrive already)
zuuMedia Tech Support
7-Zip 9.20
Microsoft Silverlight (is a discontinued application framework designed for writing and running rich web applications)

 

 

Please note this is a very old program and no longer supported by Microsoft. If you do use it you can keep it. If you're not using it then I'd recommend uninstalling it, the choice is yours.

Windows Essentials
https://support.microsoft.com/en-us/windows/windows-essentials-2707b879-5004-4349-c4a4-e5900945f2a9

 

Windows Live Mesh ActiveX Control for Remote Connections

(Windows Live Mesh [AKA Windows Live Sync; AKA FolderSync] hasn't been support since August 2012.
Windows Live Mesh was replaced by SkyDrive which was then replaced by OneDrive.)

 

 

 

Please run the following fix. It's 2:30 AM for me so I'm heading out to get some rest. I'll check back on you again sometime in the morning.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Thank you for the information. We can remove that .msi file and manually remove the entry and data from the system.

 

From the current fix log it was able to fix some stuff.

 

Windows Resource Protection found corrupt files and successfully repaired them.

 

 

Please go ahead and run the following scanner from Microsoft @hushda

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

Thank you

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Great, that shows it found no infections.

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

Thank you

 

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Good day @hushda we're getting closer to the end now.

Please uninstall, update, or otherwise address as appropriate for your system.

--------------------------- [ OtherUtilities ] ----------------------------

Microsoft Office 365 - en-us v.15.0.5397.1002 Warning! Download Update
How Install Office updates?

Microsoft .NET Framework 4.6.1 v.4.6.01055 Warning! Download Update

Microsoft Office Starter 2010 - English v.14.0.4763.1000 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice


------------------------------ [ ArchAndFM ] ------------------------------

7-Zip 19.00 (x64) v.19.00 Warning! Download Update
Uninstall old version and install new one.


---------------------------- [ UnwantedApps ] -----------------------------

VdhCoApp 1.2.4 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

 

 

Then download and run the following program to further check and update other applications on your system.

Patch My PC Home Updater
https://patchmypc.com/home-updater

 

Once all of that has completed please restart the computer one more time and then run the Farbar scanner again and click on the SCAN button and post back both new logs.

  • FRST.txt
  • Addition.txt

 

Thank you

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Thank you for the logs @hushda

Please open an Elevated Admin command prompt and copy / paste the following into the window and press the Enter key. Let me know if you get an error or what happens. 

MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}

 

Next, open the Farbar program and copy / paste the following into the top window as shown in the image and then click the Search Files button. 

SearchAll:zuuMedia;LogMeIn

image.png

A SearchReg.txt log is saved at the same location that FRST is located. Please attach that file on your next reply.

Thanks

 

 

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Thank you @hushda

You can delete these items. They're no longer needed or wanted.

C:\Users\Public\Desktop\zuuMedia Free Backup.exe
C:\Users\Public\Desktop\zuuMedia Tech Support.lnk

 

 

How is the computer running now?

 

You can try TreeSize Free to check on disk space usage if needed.

https://www.jam-software.com/treesize_free

 

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