forGodsSake Posted January 10, 2022 ID:1496912 Share Posted January 10, 2022 Dear MalwareBytes BG, We use https:/nelsonit.com/remote and https://gta.exe with our GoToAssist remote support software, necessary to provide a high standard of technical support to our customers. Please can you whitelist our domain or IP address = 54.36.163.107 Hope we can get this resolved as this will inconvienience our customers. Kind Regards, Andy Nelson -- Nelson IT® (UK) Link to post
forGodsSake Posted January 10, 2022 Author ID:1496913 Share Posted January 10, 2022 https://nelsonit.com/gta.exe ^^^ corrected second URL. Link to post
Staff JPopovic Posted January 10, 2022 Staff ID:1496914 Share Posted January 10, 2022 Hello, This is a Browser Guard block. I will alert the proper team to investigate. Thank you! @gonzo Link to post
forGodsSake Posted January 10, 2022 Author ID:1496916 Share Posted January 10, 2022 Thank you very much Sir! - much appreciated . -- Andy Nelson Link to post
Solution gonzo Posted January 10, 2022 Solution ID:1496968 Share Posted January 10, 2022 The site (nelsonit.com) has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience. Link to post
forGodsSake Posted January 10, 2022 Author ID:1496985 Share Posted January 10, 2022 Hi there, thanks for that .. Unfortunately, when I go to https://nelsonit.com/remote and click the blue Download GTA button I still get the following message: Website blocked due to suspicious content Download blocked: https://nelsonit.com/gta.exe Malwarebytes Browser Guard scans downloads started in the browser and may block/remove the item if it looks suspicious. If you trust this content/site and would like to proceed, click "Continue". I'm not sure if I need to wait longer for the whitelist to take affect, or ir maybe something else? Best regards, Andy Nelson Nelson IT (UK) Link to post
Porthos Posted January 10, 2022 ID:1496986 Share Posted January 10, 2022 @gonzo This link is blocked. Download blocked: https://nelsonit.com/gta.exe Link to post
gonzo Posted January 10, 2022 ID:1496997 Share Posted January 10, 2022 Worked for me just now with both FF and Chrome. Must have been a delayed database push. Please check again. Link to post
forGodsSake Posted January 10, 2022 Author ID:1497011 Share Posted January 10, 2022 Hi there Gonzo! Many thanks for your help and support on here, the issue is now fully resolved. You're the Man! :-) we work hard as a small company to make a difference to our customers IT experience. thanks again, -- Andy. Link to post
forGodsSake Posted January 11, 2022 Author ID:1497076 Share Posted January 11, 2022 Worked for only a few hours! this is mad I thought we had this resolved but apparently not. 🤕 I'm starting to really dislike this extension qnd it's becomming a hinderance. Unless I start sessiions with "Extensions -> remove BG" I'm fed up. now we back to: Link to post
gonzo Posted January 11, 2022 ID:1497129 Share Posted January 11, 2022 It is working for me. I expect that your cache contents are interfering with your attempts. Try dumping your cache. Link to post
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