I need assistance to remove what I believe is malware.

[Ajacegator]

I get a constant flow of popups telling me I have serious threats to my computer.  Most are saying my browser is infected.  It appears I am getting them from every where...Mcafee, Windows Defender, Norton, Google Chrome ... the list goes on.  

 

Everything else seems to work but I am concerned about protecting the information on my computer (I am a CPA).  

 

I have attached a copy of the scan results, the FRST.text and the Addition.txt

 

Thanks for your helpScan report.txt

 

 

 

 

 

 

 

Addition.txt FRST.txt

[Ajacegator]

I have attached the scan done by Malwarebytes which shows no threats.  But I did a scan with Windows Defender before that and it showed a high threat infection that had not been resolved.  Since downloading Malwarebytes I can no longer access that report. 

 

Also, my tech guy said that the infection had done something to "reset" my computer.    

[Maurice Naggar]

Hi @Ajacegator   

My name is Maurice.  I will guide you.    Thank you for the FRST reports & copy of the Malwarebytes for Windows scan report.

I will guide you along on looking for potential malware. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• ...things can go very wrong!
• Backup
• any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a USB-storage drive or flash/thumb drive
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Please stick with me until I give you the "all clear".

Your topic will be closed if you haven't replied within 4 days!
If I have not replied to your last post after 36 hours, please then send me a P M.

[   1  ]

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

[   2   ]

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

[   3   ]

Next, a custom script to do other checks & some other cleanups.

We will use FRST64.exe  on the Downloads folder to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  Ajacegator  only / for this machine only.

 

This custom script has some specific things, plus some general aspect to help the system overall.  Hoping it will not exceed 60 minutes in execute time.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. .  It will run the Windows DISM tool to check the system.  It will rebuild the Winsock.  

It will attempt to update the Windows Defender antivirus and to run a quick scan in batch mode & to get a diagnostic readout of its status.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. 

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome,  and Opera  & BRAVE caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

•  
• Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

• If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.
• Please save the (attached file named) FIXLIST.txt   to the   user Downloads  folder

Fixlist.txt

 

Then, Start the Windows Explorer and then, go  to the Downloads   folder.

RIGHT click on FRST64.exe    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.

[Ajacegator]

I didn't state that last sentence correctly... my tech guy said the infection had done something to prevent a "reset"... something like that.  

[Maurice Naggar]

Hello.

I encourage you to go forward, to do what I have listed in my preceding reply.  That will help your machine & you.

Cheers.

Sincerely.

[Maurice Naggar]

Good morning. I hope you are doing well.  Do you need further help on this Windows pc ?

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks