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How do I email Malwarebytes Technical Support

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Hello @GoLakers    :welcome:

You can reach Malwarebytes Support more directly thru the online web support site and create a help ticket.  That is much more direct & more effective than any email.

The link is this https://support.malwarebytes.com/hc/en-us/requests/new?ticket_form_id=360002090753


Or, we can help you here on this forum, here.

What you show is about a very oddly named VBS script file that is in the user TEMP  appdata area.

You can do a scan on that folder with Microsoft Defender.  Here are the first few steps.

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article



Start Windows File Explorer  and go to this folder  c:\users\thispc\appdata\local\temp

On the left-side tree, expand the C drive till you see that folder on the left

Then do a right-click on that folder-name  ( on the left hand) and select

Scan with Microsoft Defender


and proceed with the scan

Edited by Maurice Naggar
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  • 3 weeks later...

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you



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