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Cannot Install Malwarebytes Error?

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4 minutes ago, tomsmwb said:


I'm sorry the software isn't working properly but we'll do our best to help.

To begin, Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.


  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply


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4 minutes ago, tomsmwb said:

I have had both on my pc for over a year now with no problem

The conflict can come and go with Bit Defender and/or Malwarebytes updates.

4 minutes ago, tomsmwb said:

what do you mean restart? I have done that twice!


Pending File Rename Operations
C:\Program Files\Malwarebytes\Anti-Malware\mbuns.exe                                 
C:\Program Files\Malwarebytes\Anti-Malware                                           
C:\Program Files\Malwarebytes                                                        
C:\Program Files\Bitdefender\Bitdefender Security\scheduler_updatesrv.xml            
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bitdefender                     
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Bitdefender 2017     

You can try the offline install after you restart.

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer

Edited by Porthos
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